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Exam 10: Producing World-Class Goods and Services

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Question 1

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Enterprise resource planning (ERP) is considered more sophisticated than MRP primarily because it can:

A) give much more precise cost estimates.
B) find the critical path and compute its length.
C) monitor processes in multiple firms at the same time.
D) handle data about more than one product at the same time.

E) B) and C)
F) C) and D)

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Question 2

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How are MRP and ERP similar? How do they differ?

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Materials requirement planning (MRP),and enterprise resource planning (ERP)are both computer-based production and operations management systems that help managers schedule and use the resources needed to produce goods and services.These techniques differ in the following ways: - MRP was the first computer-based production and operations management system.It used sales forecasts to make sure the right types and quantities of materials and parts were available at the right time.This system was very popular with companies that made products with a lot of different parts. - ERP is the newest version of production and operations management systems.It is much more sophisticated than MRP and is capable of linking multiple firms into one integrated production system.ERP can monitor processes in several different firms simultaneously.

Question 3

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Process manufacturing refers to combining components and raw materials to make a product.

Westside Manufacturing has just installed some new machines that are designed to do many different tasks and can be used to produce a variety of products.This indicates that Westside is moving toward:

Dewey Dare is a production and operations manager with a clothing manufacturer.He has been looking into a system that will enable his company to take measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost.This type of system is an example of the benefits of:

A disadvantage of flexible manufacturing systems is that they usually require a great deal of labour because machines are rarely capable of handling a wide variety of tasks.

In choosing suppliers for their recently opened clothing store,the McBain family wants suppliers,who run an intermittent production process because the McBains

Enterprise resource planning (ERP)can be used to link multiple firms into one integrated production unit.

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.

A Gantt chart is basically a pie graph.

Today's business climate is characterized by constant and relentless change.

Firms that have a goal of ____________ tend to locate facilities near major highways,ports,rail lines and airports.

One drawback of Statistical process control is that they require an expensive quality inspection of each item at the end of the production process.

One way that __________ has had a major influence on the production process has been through developing add-on software to enhance the capabilities of ERP systems.

ISO 14000 is a collection of the best practices for managing an organization's impact on the environment.

The Canadian economy today is most accurately classified as a manufacturing and service economy.

___________ is a computer-based production and operations system that links multiple firms into one integrated production unit.

J & R Industries typically produces very large batches of standardized products used by plumbers,such as pipe fittings and valves that must be produced in standard sizes.A continuous production process would work well for J & R.

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

Operations management converts resources to goods and services.