Question 1

Only firms in the manufacturing sector can create true form utility.

Accepted Answer

A) True 
 B)False

Question 2

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products.

Accepted Answer

A) True 
 B)False

Question 3

Firms that satisfy the ISO 9000 and ISO 14000 standards have demonstrated a world-class management system in both quality and environmental standards.

Accepted Answer

A) True 
 B)False

Question 4

Facility layout is a function of operations management that involves determining the best way to arrange resources in order to produce goods and services effectively and efficiently.

Accepted Answer

A) True 
 B)False

Question 5

Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane,ship,or bridge.

Accepted Answer

A)  assembly line layout
B)  continuous production process
C)  fixed-position layout
D)  process manufacturing techniqueE) B) and C)
F) A) and D)

Question 6

When working on a major project,such as a bridge or airplane,companies use a _________ layout.

Accepted Answer

A)  fixed-position
B)  modular
C)  assembly line
D)  processE) None of the above
F) B) and C)

Question 7

Which is the most complex chart?

Accepted Answer

A)  Gantt
B)  Flow
C)  Control
D)  PERTE) A) and C)
F) All of the above

Question 8

The six sigma approach to quality control:

Accepted Answer

A)  relies on a special team of experts to examine every unit of output at the end of the production process.
B)  detects potential problems before they occur.
C)  views quality control as a function of the marketing department.
D)  allows only 6 defective units per one thousand units produced.E) A) and D)
F) A) and C)

Question 9

For services,facility layout is usually designed to centralize the decision-making process.

Accepted Answer

A) True 
 B)False

Question 10

Evidence suggests that Canadian manufacturing firms can no longer compete against the best firms in the rest of the world.

Accepted Answer

A) True 
 B)False

Question 11

Just-in-time inventory control requires a large amount of inventory and parts kept on the premises.

Accepted Answer

A) True 
 B)False

Question 12

Which is more complex: a PERT chart or a Gantt chart?

Accepted Answer

A PERT chart monitors the progress of pr...

Question 13

An industry where outsourcing happens is software R&D.

Accepted Answer

A) True 
 B)False

Question 14

Redipartz is a supplier of electronics components to a variety of manufacturers.It offers its important customers the convenience of sequential delivery.Redipartz and its major customers are likely to make use of:

Accepted Answer

A)  MRP.
B)  ERP.
C)  MRP II.
D)  PERT.E) C) and D)
F) A) and C)

Question 15

Production creates form utility.

Accepted Answer

A) True 
 B)False

Question 16

The critical path is the sequence of tasks that takes the shortest time to complete.

Accepted Answer

A) True 
 B)False

Question 17

The process layout simplifies production by using the same sequence of processes regardless of the design of the item being produced.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following events would be the strongest evidence that a firm's efforts to improve quality control were achieving their desired result?

Accepted Answer

A)  A survey of customers indicates a significant increase in the level of customer satisfaction.
B)  The quality control department indicates that the number of defective parts has dropped significantly.
C)  Costs per unit of output decline by more than 10 percent.
D)  Total output increases by 20 percent without an increase in labour or materials.E) C) and D)
F) A) and C)

Question 19

SitRite Furniture Company uses labour and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Accepted Answer

A)  form utility.
B)  place utility.
C)  use facility.
D)  intangible productivity.E) C) and D)
F) A) and B)

Question 20

Which chart is a tool used to measure progress?

Accepted Answer

A)  Process layout
B)  Gantt
C)  Flow
D)  PERTE) B) and C)
F) A) and D)

Exam 10: Producing World-Class Goods and Services

The critical path is the sequence of tasks that takes the shortest time to complete.

Correct AnswerverifiedShow Answer

Evidence suggests that Canadian manufacturing firms can no longer compete against the best firms in the rest of the world.

Correct AnswerverifiedShow Answer

For services,facility layout is usually designed to centralize the decision-making process.

Correct AnswerverifiedShow Answer

Production creates form utility.

Correct AnswerverifiedShow Answer

Firms that satisfy the ISO 9000 and ISO 14000 standards have demonstrated a world-class management system in both quality and environmental standards.

Correct AnswerverifiedShow Answer

Which is the most complex chart?

Correct AnswerverifiedShow Answer

The six sigma approach to quality control:

Correct AnswerverifiedShow Answer

Which of the following events would be the strongest evidence that a firm's efforts to improve quality control were achieving their desired result?

Correct AnswerverifiedShow Answer

The process layout simplifies production by using the same sequence of processes regardless of the design of the item being produced.

Correct AnswerverifiedShow Answer

Facility layout is a function of operations management that involves determining the best way to arrange resources in order to produce goods and services effectively and efficiently.

Correct AnswerverifiedShow Answer

Redipartz is a supplier of electronics components to a variety of manufacturers.It offers its important customers the convenience of sequential delivery.Redipartz and its major customers are likely to make use of:

Correct AnswerverifiedShow Answer

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products.

Correct AnswerverifiedShow Answer

When working on a major project,such as a bridge or airplane,companies use a _________ layout.

Correct AnswerverifiedShow Answer

Just-in-time inventory control requires a large amount of inventory and parts kept on the premises.

Correct AnswerverifiedShow Answer

Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane,ship,or bridge.

Correct AnswerverifiedShow Answer

Only firms in the manufacturing sector can create true form utility.

Correct AnswerverifiedShow Answer

An industry where outsourcing happens is software R&D.

Correct AnswerverifiedShow Answer

Which is more complex: a PERT chart or a Gantt chart?

Correct AnswerverifiedA PERT chart monitors the progress of pr...View AnswerShow Answer

Which chart is a tool used to measure progress?

Correct AnswerverifiedShow Answer

SitRite Furniture Company uses labour and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Correct AnswerverifiedShow Answer

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A PERT chart monitors the progress of pr...
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