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Exam 10: Producing World-Class Goods and Services

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Question 71

Multiple Choice

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Cooltreet,Inc.combines sugar,cream,eggs,and flavourings,then churns and cools the resulting mixture to a very low temperature until it freezes,creating ice cream.The method Cooltreet is using is an example of:

A) an analytic production system.
B) process manufacturing.
C) an assembly process.
D) a symbiotic process.

E) A) and B)
F) None of the above

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Question 72

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Manufacturing firms that want to minimize time-to-market are likely to choose facility sites that give them easy access to their preferred modes of transportation.

A) True
B) False

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Question 73

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Discuss how operations management applies to the service sector

A big advantage of computer-integrated manufacturing software is that it:

For Canadian manufacturers to be competitive,they must find ways to keep the costs of inputs down and yet still increase output.

The integration and organization of information and logistics across firms is a function of supply chain management.

With the ________________ inventory control system,producers hold a bare minimum of parts and materials in storage.

Manufacturers of custom-designed furniture would use which type of process?

Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low.

What are the ISO 9000 and ISO 14000 standards? Why are they important?

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

_________ is the function in the firm that searches for quality material resources,finds the best suppliers,and negotiates the best price.

PERT charts were developed in the 1990s.

Gantt charts are used to measure production progress.

Lometrica is a successful firm that has just been certified as having met all of the latest ISO 9000 standards.We can conclude that Lometrica is doing a world-class job of managing the environmental impact of its operations.

The function that searches for high-quality material resources,finds the best suppliers and negotiates the best price is called planning.

A just-in-time inventory system usually reduces costs for:

Solarsys Aeronautics has just been awarded a contract to build a large lab module that will be attached to a new space station.The module is approximately 48 feet long,17 feet in diameter,and weighs over sixty tons.Solarsys should use an assembly line plant layout to produce this module.

Businesses that provide services typically cannot use mass customization because services are not tangible products that can be customized.

Operations management is a specialized area in management that is concerned with the production of both goods and services.