Question 1

________ are responsible for short term planning.

Accepted Answer

A)  Frontline managers
B)  Midlevel managers
C)  Supervisors
D)  Top managersE) A) and B)
F) A) and C) B

Question 2

Looking at the past and using that information to predict the future is known as

Accepted Answer

A)  forecasting
B)  planning
C)  motivating
D)  organizingE) A) and D)
F) C) and D)

Question 3

Long range strategic goals are determined by

Accepted Answer

A)  midlevel management
B)  top management
C)  frontline management
D)  SupervisorsE) A) and B)
F) A) and C)

Question 4

Which of the following is NOT a distinction of management?

Accepted Answer

A)  Enforce organizational rules
B)  Control risks
C)  Create opportunities
D)  Work in the system
E)  Coordinate effortF) B) and C)
G) D) and E)

Question 5

One of the first questions a leader asks is usually

Accepted Answer

A)  "What can and should I do to make a difference?"
B)  "Do I pass the mirror test?"
C)  "What needs to be done?"
D)  "What are the organization's missions and goals?"E) B) and C)
F) All of the above

Question 6

Decision making,communicating and controlling are key functions of a

Accepted Answer

A)  supervisor
B)  leader
C)  CEO
D)  managerE) None of the above
F) B) and D) D

Question 7

Great leaders

Accepted Answer

A)  are the individuals who have been on the job the longest and may have the most experience
B)  are motivated and grow into their roles
C)  must be highly educated and aggressive to get the job done
D)  are hired at entry levelsE) B) and C)
F) A) and B)

Question 8

List the five main approaches to being a leader rather than a manager.

Accepted Answer

The text outlines the practice...

Question 9

________ manages the work of line employees.

Accepted Answer

A)  Top managers
B)  Midlevel managers
C)  Executives
D)  Frontline managersE) None of the above
F) B) and C)

Question 10

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A)  performance,regardless of method
B)  moderated risks
C)  guaranteed outcomes
D)  control,assuming responsibilityE) A) and C)
F) A) and B)

Question 11

Performing ceremonial duties is part of the ________ role of leaders.

Accepted Answer

A)  liaison
B)  negotiator
C)  communicator
D)  figureheadE) C) and D)
F) B) and D)

Question 12

Some important leadership skills in the hospitality work area are

Accepted Answer

A)  reading and public speaking
B)  not showing excessive enthusiasm
C)  honor,integrity,and sense of humor
D)  taking moderate risksE) B) and D)
F) None of the above C

Question 13

The difference between leadership and management is that

Accepted Answer

A)  managers coordinate efforts
B)  leaders control risks and people
C)  leaders work outside the system
D)  leadership is a formal process
E)  managers provide a visionF) A) and D)
G) A) and E)

Question 14

The ability to view a corporation as a complete entity is a __________skill.

Accepted Answer

A)  technical
B)  conceptual
C)  communication
D)  interpersonalE) A) and D)
F) A) and B)

Question 15

Leadership can be identified as

Accepted Answer

A)  someone who has followers
B)  showing transactional or transformational traits
C)  achieving a goal
D)  acting out theories
E)  always giving rewardsF) B) and C)
G) A) and C)

Question 16

The three management skill areas are

Accepted Answer

A)  conceptual,interpersonal,and technical
B)  bookkeeping,office management,and scheduling
C)  services,knowledge of guests,and building maintenance
D)  knowing the company,profit making,and investing
E)  planning,hiring,and housekeepingF) C) and E)
G) All of the above

Question 17

What is a transformational leader and what three practices are common?

Accepted Answer

A transformational leader is o...

Question 18

Define leadership in terms of hospitality.

Accepted Answer

In terms of hospitality leadership,the d...

Question 19

Setting goals and creating objectives to achieve those goals is the process of

Accepted Answer

A)  controlling
B)  forecasting
C)  planning
D)  organizingE) A) and D)
F) A) and C)

Question 20

Management is simply what managers do to

Accepted Answer

A)  research the market
B)  pay bills and do office work
C)  answer the phone and make reservations
D)  schedule employees
E)  plan,organize,and control the businessF) C) and D)
G) C) and E)

Exam 14: Leadership and Management

________ are responsible for short term planning.

Correct AnswerverifiedB

Looking at the past and using that information to predict the future is known as

Correct AnswerverifiedShow Answer

Long range strategic goals are determined by

Correct AnswerverifiedShow Answer

Which of the following is NOT a distinction of management?

Correct AnswerverifiedShow Answer

One of the first questions a leader asks is usually

Correct AnswerverifiedShow Answer

Decision making,communicating and controlling are key functions of a

Correct AnswerverifiedD

Great leaders

Correct AnswerverifiedShow Answer

List the five main approaches to being a leader rather than a manager.

Correct AnswerverifiedThe text outlines the practice...View AnswerShow Answer

________ manages the work of line employees.

Correct AnswerverifiedShow Answer

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Correct AnswerverifiedShow Answer

Performing ceremonial duties is part of the ________ role of leaders.

Correct AnswerverifiedShow Answer

Some important leadership skills in the hospitality work area are

Correct AnswerverifiedC

The difference between leadership and management is that

Correct AnswerverifiedShow Answer

The ability to view a corporation as a complete entity is a __________skill.

Correct AnswerverifiedShow Answer

Leadership can be identified as

Correct AnswerverifiedShow Answer

The three management skill areas are

Correct AnswerverifiedShow Answer

What is a transformational leader and what three practices are common?

Correct AnswerverifiedA transformational leader is o...View AnswerShow Answer

Define leadership in terms of hospitality.

Correct AnswerverifiedIn terms of hospitality leadership,the d...View AnswerShow Answer

Setting goals and creating objectives to achieve those goals is the process of

Correct AnswerverifiedShow Answer

Management is simply what managers do to

Correct AnswerverifiedShow Answer

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B

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D

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The text outlines the practice...
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C

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A transformational leader is o...
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In terms of hospitality leadership,the d...
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