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According to the provisions outlined in the contract between Kramer Inc. and its labor union, Kramer Inc. must pay its employees double for working overtime. However, due to financial constraints, the company is unable to meet these demands. The company and the union decide to negotiate the terms of the contract in a relatively informal manner. A non-authoritative third party is invited to listen to the views of both sides and help resolve the conflict. In the context of the alternatives to work stoppages, the third party in this scenario is an example of a(n)


A) arbitrator.
B) fact finder.
C) mediator.
D) rights enforcer.
E) stakeholder.

F) A) and E)
G) A) and D)

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Explain the major functions of the National Labor Relations Board.

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The National Labor Relations Board (NLRB...

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Representatives of management at Steel of Strength and of the union representing its workers are preparing to negotiate contract provisions related to job security. Which topics are most likely to be included in this round of contract negotiations?


A) work rules, rest periods, and hours of work
B) health insurance, pension plans, and bonuses
C) application of rules to apprentices and employees who are veterans
D) training programs, transfer arrangements, and relocation allowances
E) grievance procedures, job classifications, and production standards

F) C) and E)
G) None of the above

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A chain of fried-fish restaurants hires part-time workers and pays minimum wage. Turnover is very high. Given that most employees do not stay at a restaurant long or work there full time, organizing campaigns are very difficult. With these facts in mind, Kathy, the chain's vice president of human resources, believes unions will not have an impact on the company. What possible force in labor markets is Kathy overlooking?


A) self-managing employee teams, which could conduct a union organizing campaign
B) management-established representation systems, which are endorsed by the NLRB
C) the National Labor Relations Board, which could require the company to form a union
D) worker centers, which could influence attitudes through publicity and community support
E) arbitration panels, which could rule that fair labor conditions require a union

F) A) and B)
G) A) and C)

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Arman joins the human resource department at SmartFuel Inc., where the production workers are represented by a union. Which goal would Arman most likely be expected to work toward in supporting any negotiations with the union?


A) discouraging employees from forming a union
B) making managers and workers into adversaries
C) keeping operations flexible and retaining some control over schedules
D) raising the value of workers' compensation package
E) ensuring a regular flow of new members into the union

F) None of the above
G) All of the above

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Erica, a vice president of human resources at an automobile company, wants to develop its programs for employee empowerment. However, she is concerned because unions are heavily involved in representing auto workers and might object to empowerment programs. Which statement about the National Labor Relations Board would best address Erica's concern?


A) The NLRB has issued statements indicating that it will not tolerate employee empowerment.
B) In its rulings, the NLRB has allowed employee empowerment in certain very limited situations.
C) The NLRB has issued rulings that say employee empowerment is allowed only in a nonunion environment.
D) In its rulings, the NLRB has shown clear support for employee involvement in decision making.
E) The NLRB makes it an unfair labor practice to form employee participation committees to make decisions.

F) B) and D)
G) A) and E)

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