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If a concept involves more than five items, the training program should deliver information in shorter sessions or chunks.

A) True
B) False

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Ensuring that employees are ready for training in terms of their attitudes, motivation, basic skills, and work environment is the ________ step of the instructional design process.


A) first
B) second
C) third
D) fourth
E) fifth

F) C) and D)
G) B) and C)

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Apprenticeship programs can only be sponsored by government agencies.

A) True
B) False

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In the context of principles of learning, which of the following is defined as the difficulty level of written materials?


A) virtual reality
B) simulation
C) modularity
D) action learning
E) readability

F) C) and D)
G) B) and E)

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________ is a training method that coordinates the performance of individuals who work together to achieve a common goal.


A) Simulation
B) Internship
C) Team training
D) Virtual reality
E) Apprenticeship

F) D) and E)
G) B) and D)

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Infinity Inc. uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. Which of the following would be the most likely source?


A) The simulation contained elements unlike those found in Infinity's work environment.
B) Simulations are typically unreliable training methods.
C) The trainees were not given the correct avatars to use.
D) The trainees were not enthusiastic enough about their work when using the simulator.
E) Trainees in simulations have to be afraid of the impact of wrong decisions.

F) A) and B)
G) A) and E)

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Behavior modeling is especially useful for improving


A) technical skills.
B) interpersonal skills.
C) spatial skills.
D) clerical skills.
E) cognitive skills.

F) A) and D)
G) B) and C)

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For on-the-job training (OJT) programs to be effective, an organization should review OJT practices at companies in similar industries.

A) True
B) False

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The stage to prepare for evaluating a training program is


A) before the request for proposal is developed.
B) when the organization ensures readiness.
C) after the program has been developed.
D) during the implementation of the program.
E) when the program is being developed.

F) B) and D)
G) All of the above

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Identify the correct statement regarding computer-based training.


A) It is more expensive than classroom instruction.
B) It is difficult to customize for specific training needs.
C) It is not an interactive form of training.
D) It gives a company the flexibility in scheduling training.
E) It is now declining in popularity.

F) All of the above
G) A) and E)

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The best stage to prepare for evaluating a training program is after the program has been implemented.

A) True
B) False

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So Yummy Mayo Inc. recognizes the need for providing on-the-job training to employees whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at So Yummy Mayo is called


A) requirements specification.
B) training administration.
C) training simulation.
D) orientation.
E) needs analysis.

F) A) and D)
G) A) and C)

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To ensure transfer of training, an organization's training programs should prepare employees to self-manage their use of new skills and behaviors on the job. Which is NOT a way for trainee employees to manage their new skills and behaviors?


A) Trainees should identify the positive and negative consequences of using their new skills.
B) Trainees should set goals for using skills or behaviors on the job.
C) Trainees should set goals for using skills and behaviors on the job.
D) Trainees should practice monitoring their use of the new skills and behaviors.
E) Trainees should employ their new skills and behaviors perfectly.

F) A) and B)
G) A) and C)

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Jimmy, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Trent and Luke. He asks the human resource department to help, and the department's training manager, Emily, investigates. She tells Jimmy that the two subordinates lack interpersonal communication skills but would be likely to improve with proper training. This scenario suggests that Emily has conducted a(n)


A) institutional analysis.
B) market analysis.
C) person analysis.
D) organization analysis.
E) instructional analysis.

F) A) and E)
G) A) and B)

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What is the main objective of diversity training programs that focus on behavior?


A) to increase participants' awareness of cultural and ethnic differences as well as differences in personal and physical characteristics, such as disabilities
B) to teach employees to be effective at different tasks and roles
C) to send participants directly into communities where they interact with persons from different cultures, races, and nationalities
D) to change organizational policies and individual conduct that inhibit employees' personal growth and productivity
E) to make people aware of cultural differences and stereotypes

F) C) and E)
G) All of the above

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One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through


A) action learning.
B) a simulation.
C) computer-based training.
D) audiovisual training.
E) classroom instruction.

F) C) and D)
G) A) and B)

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In a person analysis, what is a primary variable that can be affected by training?


A) the organization's input
B) performance feedback
C) the employee's ability
D) positive consequences to motivate good performance
E) the employee's motivation

F) B) and C)
G) B) and E)

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Which statement is true of an apprenticeship?


A) An apprenticeship does not include any classroom training methods.
B) An apprentice can earn an income while learning a trade.
C) An apprenticeship does not offer hands-on learning and practice.
D) An apprenticeship cannot be sponsored by groups outside the firm.
E) An apprenticeship is mostly used for teaching management and interpersonal skills.

F) None of the above
G) A) and E)

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Training programs use case studies to develop employees' management skills.

A) True
B) False

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Which form of group building gives teams or work groups an actual problem, has them work on solving it and commit to an action plan, and holds them accountable for carrying out the plan?


A) virtual reality
B) self-directed learning
C) action learning
D) business games
E) simulations

F) A) and B)
G) B) and E)

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