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Exam 4: Analyzing Work and Designing Jobs

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Question 21

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What is likely to contribute to errors in a job analysis?

A) use of multiple analysis methods to obtain a detailed job analysis
B) inputs from multiple sources such as incumbents and supervisors
C) fixed and unchanging job descriptions for various jobs
D) a combination of internal and external sources of information for job analysis
E) the creation of comprehensive and detailed job descriptions

F) B) and D)
G) A) and B)

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Question 22

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Someone who thrives in a highly structured environment might not be motivated by autonomy and would be a better fit for jobs with more supervision.

A) True
B) False

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Question 23

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The Occupational Information Network uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for 1,000 broadly defined occupations.

Cory, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Cory assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. What most likely relates to the task undertaken by Cory?

Which job design technique involving the addition of decision-making authorities to a job is credited to Frederick Herzberg?

How is right job design associated with effective teamwork?

What is the purpose of industrial engineering?

Jessica wants to set up a manufacturing unit, so she meets with Rachel, a human resource manager at her company. Rachel explains that in order to decide on the human resource needs for the unit, they should conduct a work flow analysis. She suggests they start by defining the outputs of the process. To do this, what should Jessica define?

Which statement best defines a competency?

The Position Analysis Questionnaire (PAQ) is meant to be completed by job incumbents.

Combust Con Inc. specializes in manufacturing internal combustion engines. Recently, Combust Con has decided to create a division for the flexible fuel field. During this time, Ashton, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Ashton to take next?

Describe the relationship between work flow design and an organization's structure.

Printer Press Prestige, a publishing company, conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of assistants, typists, and file clerks into a single job that requires all three kinds of work. Which technique of job design did this move constitute?

Fizzy Inc. is a soft-drink manufacturing company. Anne, the production manager, works with a human resource consultant to design a new work flow for the production unit. Together they define the necessary inputs. These include raw materials, information, human resources, and

The employees at Web Light, a website design company, have been struggling to provide quality services to clients. An investigation reveals that employees feel dissatisfied and mentally fatigued due to the challenging nature of their jobs. Selena, the HR manager, suggests simplifying jobs in order to reduce errors and increase accuracy. Which option would be a way to simplify the mental demands of employees' jobs?

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Titan Info Group is a software consulting firm based in Redmond. The firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. In this scenario, Titan Info Group is using

Isabella has joined the HR department of PLT Inc. as an intern. The organization plans on giving all newly hired site engineers copies of their job descriptions to help them understand what the organization expects of them. Isabella has been given the task of conducting job analyses and creating job descriptions for the site engineers. What should Isabella consider while creating the job descriptions?

Tech Surge applies research into physics and biochemistry to create advanced surgical instruments and implants. Its research department attracts some of the most talented professionals in these disciplines, each with a passion for his or her specialty. Next year, the position of vice president of research will be vacant, so the executive team is working with the HR department to define selection criteria for a new vice president. Given the company's structure, which quality will be important for the new vice president to possess?

In the past, hospitals deferred to physicians' judgments in how they carry out their work. More recently, hospitals have begun asking surgical teams to use pre-surgical checklists aimed at avoiding miscommunications and oversights. From a job design perspective, why is this aspect of work flow an appropriate one for a hospital to focus on?