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How do human resources professionals provide an organization with a sustainable competitive advantage?


A) They manage commonly available resources.
B) They help the organization do what competitors are doing.
C) They keep the organization focused on the short term.
D) They hire high-quality employees who provide a needed service as they perform many critical functions.
E) They hire employees who are very enthusiastic despite lacking job experience and training.

F) A) and B)
G) A) and E)

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The role of an HR generalist is essentially limited to recruitment and selection.

A) True
B) False

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Which of Kant's basic human rights is violated when a supervisor requires an employee to do something that is unsafe or environmentally damaging, in spite of the employee clearly objecting to the order?


A) right of freedom of speech
B) right of equal opportunity employment
C) right to due process
D) right of freedom of conscience
E) right of privacy

F) A) and B)
G) B) and E)

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The vast majority of HRM professionals have a college degree.

A) True
B) False

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Jayden, a manager, is rigid with his employees and does not allow them to voice their opinions or criticisms about their superiors. On the other hand, Tonya, another manager at the same firm, encourages her subordinates to communicate with her openly. Which statement uses basic rights to argue in favor of Tonya's practice over that of Jayden's?


A) It enables Tonya to keep a tab on the grapevine communication in the company.
B) It engages the employees in expressing constructive criticisms and opinions.
C) It reduces the possibility of any whistle blowers in the company.
D) It enhances the chances of more employees being promoted.
E) It curbs the privacy and confidential requirements of an employee.

F) A) and B)
G) B) and D)

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A human resource professional of a company exhibits the competency of business acumen when he or she


A) acquires knowledge of other cultures.
B) responds to reports of unethical conduct.
C) applies statistical knowledge to understand data.
D) applies knowledge of how the functions of HR contribute to business success.
E) uses HR technology correctly.

F) B) and C)
G) A) and E)

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At ICS Inc., a company that deals in software products, employees regularly complain about the lack of clarity regarding the tasks they are required to perform. Often there are two employees working on overlapping tasks, while some tasks are not designated to any employee. Though employees are satisfied with the pay and work culture, this aspect of their work environment has led to a lot of conflict in the workplace. From the information provided, this complaint of the employees can be closely linked to which HR function?


A) compliance with laws
B) analysis and design of work
C) compensation and benefits
D) maintenance of employee relations
E) recruitment and selection

F) A) and D)
G) D) and E)

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Which statement best describes companies that are ethical and successful?


A) They are solely concerned about the benefits of the company while making business decisions.
B) The owners most often assume responsibility for the actions of the company, rather than the employees.
C) They are less concerned about the interests of the people involved in the business.
D) Their main aim is to maximize profits in all their transactions.
E) They have a sense of purpose and vision that the employees value and use in their day-to-day work.

F) A) and E)
G) None of the above

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Chris, the director of operations, strongly believes that human resource management (HRM) is critical to the success of organizations. Jamie, the CFO of the organization, opposes Chris' view because she thinks HRM is an unnecessary expense for the company. Which statement weakens Jamie's belief?


A) HRM is highly substitutable and interchangeable.
B) HRM is easily available for all companies to utilize.
C) HRM helps an organization imitate human resources at a high-performing competitor.
D) HRM ensures that persons with high levels of the needed skills and knowledge are easily found.
E) HRM is indispensable for building a competitive advantage.

F) B) and E)
G) A) and E)

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Some of the employees of MYV Services are unhappy with their supervisor's comments and remarks. They feel they are being unduly discriminated against by the supervisor, and so they turn to the HR department for help. Addressing such problems is a part of the HR function of


A) recruitment and selection.
B) employee relations.
C) training and development of employees.
D) performance management.
E) planning and administration of pay and benefits.

F) A) and D)
G) A) and B)

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The supervisors in an organization play a key role in employee relations because they are most often the voice of management for the employees.

A) True
B) False

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When Grant Incorporated, a travel insurance company, decided to introduce new goals for its internal management, there was a rift regarding what should be implemented. Group A emphasized short-term goals that would benefit the company, while Group B believed in introducing policies that would create more mutually beneficial relationships with client businesses, such as major airlines. Which result would prove Group B's decision to be ideal?


A) rival businesses going bankrupt due to a slow economy
B) an increase of quarterly bonuses offered to executives
C) studies showing a rise in the number of consumers looking to take a vacation
D) an increase of airline customers purchasing Grant Incorporated's insurance
E) a steady decline of unhappy employees at Ulysses Corp. due to new healthcare benefits

F) C) and D)
G) A) and C)

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Holly is a member of the human resource department at Invert Corp. Setting a goal to enhance the firm's strategy, Holly works to attain it by understanding the current human resources. Through a series of surveys, interviews, and observations, she learns what talents the various departments of Invert Corp. are currently in need of, and attracts new human resources according to those requirements. What kind of HRM responsibility does this example illustrate?


A) HRM's responsibility to handle administrative tasks
B) HRM's responsibility to serve as a strategic partner
C) HRM's responsibility to carry out transactions
D) HRM's responsibility to develop effective systems
E) HRM's responsibility to answer questions

F) A) and D)
G) B) and C)

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Which statement is true of ethics in human resource management?


A) Evidence shows that HRM practices are invariably ethical.
B) The general public has a positive perception of the ethical conduct of U.S. businesses.
C) HR managers must view employees as having basic rights.
D) Most managers have a positive perception of the ethical conduct of U.S. businesses.
E) Most people believe that individuals apply values they hold in their personal lives to their professional activities.

F) B) and C)
G) C) and E)

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If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to


A) lifetime employment.
B) privacy.
C) due process.
D) free consent.
E) freedom of conscience.

F) A) and D)
G) A) and C)

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What is the impact of planning and administering pay and benefits on an organization?

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Administering pay and benefits is anothe...

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What is the difference between training and development of employees?

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Training is a planned effort to enable e...

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According to the SHRM competency model, which competency is part of the interpersonal cluster?


A) leadership
B) human resource expertise
C) business acumen
D) critical evaluation
E) global and cultural effectiveness

F) B) and C)
G) A) and E)

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Which responsibility is specifically associated with the HR function of employee relations?


A) conducting attitude surveys
B) analyzing work
C) creating HR information systems
D) planning and forecasting human resources
E) creating a job design

F) C) and D)
G) A) and D)

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Explain human resource planning and evidence-based HR. How do these concepts help HR in supporting an organization's strategy?

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Human resource planning involves identif...

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