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A newer form of performance appraisal is called the ___________ because it encourages feedback from all around the employee including those who report to him/her.


A) 360-degree review
B) roundabout assessment
C) environmental review
D) multilevel assessment

E) C) and D)
F) B) and C)

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The last step in the performance appraisal process is to discuss the results with the employee.

A) True
B) False

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HR manger Rob Spears is very concerned about the high cost of labor turnover at his firm.A good way for Rob's firm to eliminate high turnover costs at the company is to establish a policy of hiring workers for trial periods.

A) True
B) False

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The cost of recruiting,processing,and training a new entry-level employee is significant,and sometimes exceeds the annual salary earned by the employee.

A) True
B) False

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Which of the following statements about networking is the most accurate?


A) White males are much more aware of the importance of networking than women and minorities.
B) Although African-American and Hispanic managers are becoming aware of the importance of networking,there are no organizations available to help them make networking connections.
C) Women have more difficulty forming networks than men because they can be barred from male only clubs and social organizations where much of the networking occurs.
D) Students can begin building network connections in college,even before they take on a full time job.

E) A) and C)
F) B) and C)

Correct Answer

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Dee wants to give Fleesum's employees more freedom to schedule when they begin and end their workdays.Her plan still requires employees to work eight hours per day,but allows them to start as early as 7:00 A.m.or as late as 9:00A.m. ,and leave as early as 4:00 p.m.or as late as 6:00 p.m.Her plan also requires all workers to be on the job between 9:00A.m.and noon,and between 2:00 p.m.and 4:00 p.m.The type of plan Dee wants to implement is known as a:


A) compressed work day.
B) flextime plan.
C) personal time frame plan.
D) block scheduling plan.

E) A) and D)
F) None of the above

Correct Answer

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Charlie is the director for a small non-profit company that provides jobs for disabled Americans.One of his most time consuming responsibilities is finding companies that are willing to hire his company to perform tasks such as bulk mailings and other small jobs that his employees can do in a reasonable amount of time.He needs to recruit an outside sales representative who can dedicate time to meeting with other firms and selling the services of the non-profit operation.Under the circumstances that Charlie's non-profit is similar to a small business with a small amount of funds dedicated toward the sales position,which of the following strategies may be a suitable approach to finding a good sales person?


A) Lure candidates with the promise of a promotion,but with no intention of carrying through.
B) Find a qualified volunteer - you can do this easier in a bad economy.
C) Partner with the local community college and test drive students who may want to intern with you.
D) Take-out large ads in the local newspaper.

E) B) and D)
F) A) and C)

Correct Answer

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The information contained in performance appraisals helps managers:


A) write job descriptions.
B) compute the firm's overall performance in terms of a rate of return on investment.
C) evaluate job applicants.
D) make decisions about promotions,compensation,training,and firing.

E) B) and D)
F) B) and C)

Correct Answer

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For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:


A) establishing and maintaining a presence on the Internet.
B) insurance and legal expenses.
C) coping with obsolescence that results from the rapid pace of technological change.
D) compensation of labor.

E) B) and D)
F) All of the above

Correct Answer

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Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill"?

A) True
B) False

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In a compressed workweek,employees work more hours each day,but work fewer days each week.

A) True
B) False

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One objective of a carefully managed compensation and benefit program is to retain valued employees.

A) True
B) False

Correct Answer

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When she met with John to discuss his performance appraisal,Regina noted that John had difficulty with managing his time on certain projects.One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process.

A) True
B) False

Correct Answer

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The ultimate resource of a firm is its:


A) business plan.
B) marketing mix.
C) capital budget.
D) employees.

E) All of the above
F) B) and C)

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The last step in performance appraisal is to:


A) talk to the employee being appraised.
B) evaluate the employee's performance.
C) take any corrective action that the appraisal indicates is necessary.
D) use the results to make decisions about compensation,promotions,and additional training.

E) A) and D)
F) None of the above

Correct Answer

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Staff members from the human resource department seldom take part in initial screening interviews,but often participate in the follow-up interviews of top job candidates.

A) True
B) False

Correct Answer

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As companies continue to develop women and minorities for management positions,they:


A) increase the available talent pool of skilled employees.
B) decrease chances for men to compete for professional positions.
C) increase the morale of all employees.
D) decrease the birthrate.

E) A) and B)
F) B) and D)

Correct Answer

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Blue-collar and clerical workers who punch a time clock typically are paid an) :


A) commission.
B) salary.
C) hourly wage.
D) piecework rate.

E) C) and D)
F) B) and D)

Correct Answer

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Computer and robotics training is sometimes performed in a nearby classroom type setting.We refer to near-the-job-training as ______________.


A) vestibule training
B) orienteering
C) apprenticeship training
D) mentoring

E) None of the above
F) B) and C)

Correct Answer

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Besides increasing productivity,a good training program can increase a firm's retention rates.

A) True
B) False

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