Question 1

Maslow called the needs people have for security at work and at home:

Accepted Answer

A)  physiological needs.
B)  stability needs.
C)  insurance needs.
D)  safety needs.E) All of the above
F) A) and B)

Question 2

The most important impact of the Hawthorne studies was that it:

Accepted Answer

A)  helped managers find the level of lighting associated with optimum productivity.
B)  showed that employees could be programmed like machines to perform simple repetitive tasks,and thus led to the development of assembly lines.
C)  changed the direction of research away from Taylor's scientific management toward the study of human-based management.
D)  showed that physical working conditions have no impact on worker productivity.E) A) and B)
F) C) and D)

Question 3

When it comes to motivating Millennials and Gen Xers,it is important for managers to know that they have a few things in common.One important likeness is:

Accepted Answer

A)  They don't like large families
B)  They expect change
C)  Neither group was raised by baby boomers
D)  Neither group has advanced to management positionsE) A) and D)
F) All of the above

Question 4

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Accepted Answer

A) True 
 B)False

Question 5

Motivational formulas are:

Accepted Answer

A)  tailored to the individual.
B)  tailored to the team of employees.
C)  developed by using one theory at a time.
D)  developed by using collecting historical information on the types of factors that motivated the majority of employees in the past.E) All of the above
F) B) and C)

Question 6

Theory Y managers are likely to use empowerment to motivate employees.

Accepted Answer

A) True 
 B)False

Question 7

Often times,we hear that teenagers have unmet social needs.According to Maslow,their desire to become socially accepted will consume them,at the expense of reaching for higher goals,such as developing to their fullest potential.

Accepted Answer

A) True 
 B)False

Question 8

Andy is a supervisor at a web design company.Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work.Andy's experience is consistent with the teachings of scientific management.

Accepted Answer

A) True 
 B)False

Question 9

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Accepted Answer

A) True 
 B)False

Question 10

In a high-context culture:

Accepted Answer

A)  workers get right to the task,without the need to socialize during the first 30 minutes at work.
B)  workers get right to the task,after they ease into the work day.
C)  relationship building is considered a waste of time.
D)  relationship building and group trust is considered very important and occurs before performing business tasks.E) A) and B)
F) None of the above

Question 11

According to Maslow,it is impossible to rank human needs in any logical order.

Accepted Answer

A) True 
 B)False

Question 12

The practice of moving employees from one job to another to make work more interesting is called:

Accepted Answer

A)  task mobility.
B)  job rotation.
C)  job incrementation.
D)  worker alternation.E) C) and D)
F) B) and D)

Question 13

When asked why they change jobs,over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Accepted Answer

A) True 
 B)False

Question 14

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

Accepted Answer

A) True 
 B)False

Question 15

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Accepted Answer

A)  important motivators.
B)  hygiene factors.
C)  ways for employees to meet their social needs.
D)  consistent with his Theory X approach to motivation.E) A) and B)
F) A) and C)

Question 16

According to equity theory,employees are likely to ask:

Accepted Answer

A)  How hard is the task?
B)  If I accomplish the task,what's my reward?
C)  If I do a good job,will it be worth it? What is fair?
D)  Is my boss too autocratic?E) All of the above
F) None of the above

Question 17

According to William Ouchi,two of the main features of the Japanese approach to management are individual decision-making and rapid promotions.

Accepted Answer

A) True 
 B)False

Question 18

Inequity in the workplace is likely to result in:

Accepted Answer

A)  arguments between managers and employees.
B)  higher morale.
C)  lower productivity and reduced quality.
D)  greater worker empowerment.E) All of the above
F) C) and D)

Question 19

According to the principles of scientific management,the best way to improve productivity is to:

Accepted Answer

A)  give employees greater recognition for their efforts.
B)  establish open two-way communications among all of the organization's employees and managers.
C)  use time-motion studies to find the best method of doing each job,then teach those methods to employees.
D)  use job rotation and job enlargement to make work more interesting and challenging.E) B) and D)
F) B) and C)

Question 20

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

The most important impact of the Hawthorne studies was that it:

Correct AnswerverifiedShow Answer

According to William Ouchi,two of the main features of the Japanese approach to management are individual decision-making and rapid promotions.

Correct AnswerverifiedShow Answer

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Correct AnswerverifiedShow Answer

Inequity in the workplace is likely to result in:

Correct AnswerverifiedShow Answer

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Correct AnswerverifiedShow Answer

Andy is a supervisor at a web design company.Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work.Andy's experience is consistent with the teachings of scientific management.

Correct AnswerverifiedShow Answer

Theory Y managers are likely to use empowerment to motivate employees.

Correct AnswerverifiedShow Answer

In a high-context culture:

Correct AnswerverifiedShow Answer

When it comes to motivating Millennials and Gen Xers,it is important for managers to know that they have a few things in common.One important likeness is:

Correct AnswerverifiedShow Answer

The practice of moving employees from one job to another to make work more interesting is called:

Correct AnswerverifiedShow Answer

According to the principles of scientific management,the best way to improve productivity is to:

Correct AnswerverifiedShow Answer

According to equity theory,employees are likely to ask:

Correct AnswerverifiedShow Answer

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Correct AnswerverifiedShow Answer

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

Correct AnswerverifiedShow Answer

When asked why they change jobs,over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Correct AnswerverifiedShow Answer

Often times,we hear that teenagers have unmet social needs.According to Maslow,their desire to become socially accepted will consume them,at the expense of reaching for higher goals,such as developing to their fullest potential.

Correct AnswerverifiedShow Answer

Maslow called the needs people have for security at work and at home:

Correct AnswerverifiedShow Answer

Motivational formulas are:

Correct AnswerverifiedShow Answer

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Correct AnswerverifiedShow Answer

According to Maslow,it is impossible to rank human needs in any logical order.

Correct AnswerverifiedShow Answer

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