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Exam 10: Motivating Employees

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Question 141

True/False

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Colin successfully finished a challenging assignment given to him by his supervisor. This feeling of accomplishment and satisfaction Colin experienced is an example of an extrinsic reward.

A) True
B) False

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Question 142

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At Five Star Vehicles, employees are grouped into teams. Each team is responsible for assembling an entire automobile. Five Star gives each team freedom and flexibility to decide how to divide up the work. The company keeps the employees informed about how their cars are selling, and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires. Five Star Vehicles is using a strategy of

A) job enrichment.
B) holistic assembly.
C) unitary motivation.
D) supportive analysis.

E) A) and D)
F) B) and C)

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Question 143

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Paul Blocker is the offensive line coach for a university football team. He wants his players to report to fall practice in good shape. Coach has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to work out during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with

Gen Xers, Millennials, and Gen Zers often expect change and may find the lack of change questionable.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Ari is president and CEO of Bigbux Bank. Recently, he has sought to encourage more open two-way communication among the bank's employees and managers. One of the most important things Ari can do to achieve this goal is to become a good listener.

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

One implication of goal-setting theory is that goals should be

Maslow called the needs people have for security at work and at home

Maslow placed ________ needs at the highest level of his hierarchy.

Which of the following statements would a proponent of management by objectives likely make?

Theory Y managers would

According to the principles of scientific management, the best way to improve productivity is to

Regardless of cultural background, most employees respond the same way to motivational approaches.

Job enrichment is based on Herzberg's higher motivators, such as responsibility, achievement, and recognition.

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

When unhappy employees leave a company, the firm normally ends up benefiting financially.