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A comparison of leadership and management suggests that leadership is about creating a vision,while management is about carrying out that vision.

A) True
B) False

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After thirteen years as a labourer for Hendrix Construction,Owen was promoted to the position of foreman.He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis.Owen is now a member of:


A) forward management.
B) middle management.
C) supervisory management.
D) top management.

E) A) and B)
F) B) and C)

Correct Answer

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Rita is a manager of a medium-sized service company.She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers.Rita's efforts are part of the organizing function of management.

A) True
B) False

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The traits that characterize participative leaders include flexibility,good listening skills,and empathy.

A) True
B) False

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Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

A) True
B) False

Correct Answer

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One difference between managers and leaders is that:


A) managers are found in businesses while leaders operate in non-profit organizations.
B) managers use an autocratic approach while leaders embrace a democratic style.
C) mangers work to achieve stability while leaders embrace change.
D) all employees can manage,but only top managers can lead.

E) A) and D)
F) B) and D)

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Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

A) True
B) False

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Sharon needed to solve a problem quickly,so she called together all the workers in her department and asked them to list as many possible solutions as they can come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon seems to be using a problem solving technique known as brainstorming.

A) True
B) False

Correct Answer

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Free-rein managers tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

A) True
B) False

Correct Answer

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A key to effective leadership is the ability to:


A) maintain an autocratic approach to dealing with others.
B) communicate a vision and rally others around that vision.
C) master the technical details of the jobs performed by subordinates.
D) maintain order,stability,and control.

E) All of the above
F) A) and D)

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Ralph Bowley is a first-line manager for the Mizzill Corporation.Although Mizzill has been a fairly traditional company in the past,its top management recently decided to make greater use of empowerment.As this new approach is implemented,Ralph is likely to find that he:


A) will need to act less like a "boss" and more like a coach,advisor,counsellor,and team player.
B) may become isolated from his subordinates.
C) must continue to issue detailed instructions to give the teams a sense of direction.
D) will no longer have a position in the firm,since the purpose of teams is to eliminate the need for first-line managers.

E) A) and B)
F) All of the above

Correct Answer

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Values are occasionally referred to as managers making business decisions.

A) True
B) False

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Objectives should be expressed as broad,general principles rather than as specific short-term results.

A) True
B) False

Correct Answer

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planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.


A) Contingency
B) Tactical
C) Strategic
D) Central

E) A) and D)
F) B) and C)

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are specific,short-term results an organization needs to achieve in order to fulfill its long term goals.


A) Opportunity targets
B) Mission complements
C) Objectives
D) Directives

E) A) and B)
F) A) and D)

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Autocratic leadership is most effective with workers who like to work independently and make their own decisions.

A) True
B) False

Correct Answer

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In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

A) True
B) False

Correct Answer

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A meaningful mission statement should address topics such as the organization's:


A) form of ownership and methods of financing.
B) tactical plans and contingency plans.
C) advertising strategy and distribution plan.
D) self-concept and company philosophy.

E) B) and C)
F) A) and D)

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Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

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The three basic types of management skil...

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How is a vision more than a goal?

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A vision is an encompassing ex...

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