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There are two distinct dimensions to the social media marketing era.

A) True
B) False

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Secondary data consists of already-published results available from journals,trade associations,the government and other sources.

A) True
B) False

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Archie just bought a pickup truck with centre armrests that double as laptop workstations.What part of the four Ps is his automobile company addressing?


A) promotion
B) price
C) place
D) product

E) A) and D)
F) B) and C)

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Marketing strategies used effectively in the business-to-business markets are the same as strategies used by marketers in consumer markets.

A) True
B) False

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A basic principle of relationship marketing is that firms should concentrate on producing and promoting products that appeal to large groups of people.

A) True
B) False

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Which of the following describes a process in which marketers present an accurate description of a new product to potential customers and ask if they find the idea appealing?


A) Test marketing
B) Prototype testing
C) Concept testing
D) Competitive benchmarking

E) A) and B)
F) B) and C)

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Primary data is generally less expensive to obtain than secondary data.

A) True
B) False

Correct Answer

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The activities of marketers depend on what needs to be done to satisfy consumers.

A) True
B) False

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Buyers in the B2B market tend to make rational decisions.

A) True
B) False

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The number of customers in business-to-business markets is quite large compared to the number of customers in the consumer market.

A) True
B) False

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Tasteequik Food markets one line of food products to consumers looking for meals that are very simple and quick to prepare.Tasteequik also offers another line of food targeted to people interested in low fat,high nutritional foods.Tasteequik's strategy of dividing the market into groups with similar characteristics is an example of:


A) volume segmentation.
B) behavioural segmentation.
C) target segmentation.
D) demographic segmentation.

E) A) and B)
F) All of the above

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The significant increase in consumer demand following World War II marked the beginning of the:


A) marketing concept era
B) customer relationship era
C) production era
D) selling era

E) C) and D)
F) A) and B)

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Why is market segmentation important? Describe three ways firms can segment consumer markets.

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The overall market for most products con...

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Firms developing products for a narrow segment of a market are less likely to profitably satisfy that group's needs.

A) True
B) False

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Marketers should rely exclusively on primary data whenever it is available because it is much more accurate than secondary data.

A) True
B) False

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Contacting customers after a sale to reassure them that they made the right decision is intended to offset:


A) cognitive dissonance.
B) reverse satisfaction.
C) doubt resolution.
D) relationship conflict.

E) C) and D)
F) A) and B)

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The primary factors of the marketing mix are sometimes called the 5 Ts of marketing.

A) True
B) False

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The marketing process includes decisions about the best way to get the product to the consumer.

A) True
B) False

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The last step in the marketing process often includes:


A) developing a written report to summarize the results of the period's marketing activities.
B) collecting the cash from sales to consumers.
C) deciding the best way to distribute the product.
D) building relationships with customers.

E) All of the above
F) None of the above

Correct Answer

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A firm that uses _______segmentation divides a market into groups based on religion,race,and profession.


A) target
B) demographic
C) benefit
D) value

E) All of the above
F) A) and D)

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