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Donnie is an office manager with a financial company.His company recently announced that it will soon implement a flextime plan.Under this new system,Donnie is likely to find that:


A) he will have to work harder to maintain high morale among the employees in his office.
B) he will have to work longer hours.
C) almost all of his workers decide to change to an earlier schedule.
D) workers tend to forget their work schedules.

E) None of the above
F) A) and D)

Correct Answer

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Sick-leave pay,vacation pay,pension plans,and health plans that provide additional compensation to employees are called:


A) bonus sharing.
B) nonmonetary salaries.
C) off-schedule salary.
D) employee benefits.

E) A) and B)
F) B) and D)

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Recent federal law clearly and strongly supports the notion that companies must use employment quotas to correct for past discriminatory actions.

A) True
B) False

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A disadvantage of flextime plans is that they often:


A) cause worker morale to decline.
B) confuse workers.
C) lead to a higher level of absenteeism.
D) require supervisors and managers to work longer hours.

E) None of the above
F) C) and D)

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Melanie's company has cut back on the number of offices;therefore she is assigned a desk on-line.This is called:


A) hotelling
B) job sharing
C) mobile working
D) hot-desking

E) None of the above
F) A) and B)

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Employees at The Eastern Eagle newspaper are paid according to the Hay system.Ralph and Steve do the same type of work and report to the same supervisor.Ralph has been working at the newspaper for 14 years while this is only Steve's third year.The supervisor believes Steve is the more enthusiastic and hard-working of the two.Under the Hay system,Steve will probably earn more than Ralph.

A) True
B) False

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On-the-job training is easiest when the job is relatively simple.

A) True
B) False

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Hector is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on the job.This sort of training is known as vestibule training.

A) True
B) False

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Which of the following statements about performance appraisal is the most accurate?


A) Performance standards do not have to be measurable in order to be effective.
B) Most employees have a good understanding of the standards they are expected to meet,even if their managers do not explicitly communicate these standards.
C) The most difficult step of a performance appraisal almost always is the actual evaluation of the employee's performance.
D) The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.

E) B) and D)
F) A) and B)

Correct Answer

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A worker who successfully completes an apprenticeship program is known as a:


A) master craftsman.
B) journeyman.
C) probationary craftsman.
D) senior artisan.

E) None of the above
F) A) and D)

Correct Answer

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Vestibule training is the most fundamental type of training.

A) True
B) False

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The first step in establishing training and development programs is to:


A) establish an adequate training budget.
B) conduct pre-employment tests.
C) establish appropriate simulation parameters.
D) assess the needs of the organization and the skills of the employees.

E) B) and C)
F) None of the above

Correct Answer

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Union rules and company policies can make the recruitment process more difficult.

A) True
B) False

Correct Answer

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A firm that wants to reduce its office costs,broaden its base of available talent and improve job satisfaction could achieve all of these goals by:


A) make greater use of scientific management techniques.
B) recruiting only from internal sources.
C) implement the Hay system of compensation.
D) allow more workers to telecommute.

E) B) and D)
F) B) and C)

Correct Answer

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In an ongoing study,Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance.

A) True
B) False

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An increasing number of contingent workers are highly trained professionals.

A) True
B) False

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Because of the continuous flow of potential employees into the labour market,recruiting usually is the easiest task for a human resource manager to accomplish.

A) True
B) False

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Workplace trends have lend employers to look at scheduling flexibility.

A) True
B) False

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Which of the following statements about contingent workers is most accurate?


A) The most common reason firms give for hiring contingent workers is a varying need for employees.
B) Canadian labour laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work.
C) The number of contingent workers in Canada has steadily declined over the past decade.
D) More than 75 percent of contingent workers are employed in office-clerical work.

E) A) and D)
F) None of the above

Correct Answer

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A job analysis is a study of what is done by employees who fill a job title.

A) True
B) False

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