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Exam 11: Motivating Employees

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Question 81

Multiple Choice

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Weldon Task has just successfully negotiated a new long-term sales agreement with a major client.The good feeling Weldon has about his efforts is his______ reward.

A) extrinsic
B) intrinsic
C) reciprocal
D) external

E) B) and C)
F) C) and D)

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Question 82

True/False

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Herzberg found that the sense of achievement workers experienced when they performed their jobs was an important motivator.

A) True
B) False

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Question 83

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Alan tries to make life easy on his workers by telling them exactly what to do and how to do it.He believes that most of his subordinates are lazy,and will goof off if he doesn't keep an eye on them,so he spends much of his time monitoring their work.When he finds a worker who is not performing up to his expectations,Alan uses threats and punishment to increase the worker's motivation.Alan is a Theory X-type manager.

Herzberg's research found that improvements in work environment were a more effective way to motivate workers than improvements in job content.

Maslow classified the needs for basic items such as food,water,and shelter as:

When dealing with today's culturally diverse workforce,it is important that managers maintain a consistent motivational approach for everyone.

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

was the father of scientific management.

New workers at Throneberry Manufacturing are carefully trained to use the most efficient production methods.They are then placed on an assembly line and expected to perform the same task day after day,using the methods they were taught.The work is boring,but the pay is good.Throneberry's approach is consistent with the principles of:

The original goal of the Hawthorne studies was to determine:

Frank and Lillian Gilbreth thought that every job could be broken down into a series of:

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

The findings of the Hawthorne studies led researchers to look more closely at how______ could lead to better productivity.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Which of the following statements about cultural differences in the workplace is most accurate?

The DEF Company has a policy of moving employees from one job to another on a regular basis in order to improve motivation.DEF is using job enlargement.

Motivation is the drive to act.

The Green Velvet Lawn Care Company teaches all of its workers specific methods for fertilizing and seeding lawns.The methods are designed to ensure adequate lawn coverage with a minimum of time and effort.All workers are expected to follow these methods precisely.Green Velvet's approach to lawn care is consistent with the ideas of scientific management.

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

According to expectancy theory,employees in a given organization tend to have very similar expectations.