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Exam 9: Production and Operations Management

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Question 51

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Which of the following statements best reflects the approach state and local governments take to influence the location decisions of businesses? State and local governments:

A) often engage in fierce competition to attract businesses, including the offer of tax breaks, zoning changes, and financial aid
B) try to avoid competition with other areas, because such competition usually backfires and creates ill-will
C) no longer pursue new businesses, because they have found that attempts to attract businesses are usually too expensive to justify the results
D) work primarily through the federal government and the Small Business Administration to obtain financial assistance for firms seeking to locate in their area

E) B) and D)
F) None of the above

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Question 52

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Which of the following statements best describes the distinction between production management and operations management? Production management involves:

A) activities managers perform to help create services while operations management involves the activities managers perform to produce goods.
B) activities managers perform to obtain physical resources while operations management involves the activities managers perform to obtain the financial resources.
C) activities managers perform to help create goods while operations management is a broader term that involves the activities involved in producing services as well as goods.
D) activities managers perform to help create intangible products while operations management involves the activities managers perform to produce tangible products.

E) B) and D)
F) C) and D)

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Question 53

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One way to compete with cheap labor is to use robots.

The higher productivity of U.S. plants makes it possible to pay higher wages.

Marilyn's Travel Inc. is a medium-sized travel agency that specializes in vacation packages. It has packages available around the globe-everything from cruises, to beach resort vacations, to historical tours. The customer chooses the amount they would like to pay, the area of the world they would like to visit and what they would like to do. Based on this information Marilyn's Travel uses to delight the customers.

Manufacturers use CAM (computer aided manufacturing) to create three-dimensional designs of products before they are built.

In recent years, the service sector of the U.S. economy has:

One valid criticism of modern production planning methods such as ERP and MRP is that there is no way to use recent advances in information technology (IT) with these systems.

With the inventory control system, producers hold only the amount of materials and parts that they need for a short period of time - sometimes just a few hours.

Justin Tyme is a manager at Elastic Plastic, Inc. His duties include production scheduling and keeping tabs on the company's inventory. These activities suggest that Justin is involved in promotions management.

Since U.S. manufacturing competes on price throughout the world, innovation plays a very small part in the U.S. economy.

The concept: "Just-In-Time" (JIT) works well if a company works with lots of suppliers. It also helps avoid the break downs that occur when operating with an enterprise resource planning system.

Courtney was planning a new product launch. She knew that the art department was ready to work on the promotional pieces now, but they couldn't start until the strategy group established the price point and the purchasing group obtained the paper needed to make the promotional piece. Establishing price points would take about a week and was dependent on manufacturing getting the costs to the strategy group. This was expected a week from today. The purchasing group indicated the paper could be obtained locally the same day it was requested. Assuming things go as planned and based on this information, when will the art department be able to begin work on the promotional pieces?

Operations management planning does not include decisions about:

Transformation, Inc. builds machinery and robots that can assemble a variety of autos and trucks - including light pick-up trucks, two-seater sports cars, luxury sedans, full-size vans, and SUVs. Transformation sells products to companies that require .

In order to determine overall progress on her current project, production manager Michelle Hudson often refers to a bar graph that shows what activities are being worked on, and how much of each task has been completed on a daily basis. Michelle is using a Gantt chart.

Which of the following is an important part of operations management?

The production process requires inputs, controls, and outputs.

Initially, ATM's (automated teller machines) were introduced so that customers could make withdrawals from their bank accounts, day or night. As the technology improved, the machines offered a variety of services including the acceptance of deposits, the ability to get credit card advances, check your bank account balances, and even purchase prepaid cell phone credit. ATMs now offer:

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products like customized furniture.