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Exam 10: Motivating Employees

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Question 161

True/False

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Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

A) True
B) False

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Question 162

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According to the "Legal Briefcase" box for Chapter 10, the management approach used at United Parcel Service (UPS) is an example of:

A) the Hawthorne principle.
B) a humanistic approach.
C) Theory Z.
D) scientific management.

E) A) and B)
F) A) and D)

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Question 163

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During the first year at the Millennium Company, management trainees spend two months in each of six different departments where they have the opportunity to learn skills in each functional area, but also make decisions about where they have the best match. Job rotation is a motivational strategy used by contemporary organizations.

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of:

Understanding how to motivate global teams is:

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

A 25-year employee at a mid-sized company remarked, "I can remember when we were small enough that we had time for water cooler talk! Sometimes I wish we could go back a few years when everyone liked being here. Now, we seem to be more excited about our next raise rather than our next product launch!" According to the Spotlight on Small Business Box, "Big Motivators for Small Business", small businesses seem to be better at motivating employees with open communication and more broad-based responsibilities, where employees exchange ideas and become generalists at what they do.

Management at the local Hottie Potatee, a potato bar with all the fixings is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker. The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

Jennifer is an engineer for a large telecommunications company. If the company has after-hours events, Jennifer does not hesitate to take her six-month old baby along. You often hear her say, "If they don't go, I don't go." Jennifer's motivation to add or at least combine work life with family life is probably the result of growing up in an environment where adult family members worked, and work and family life were less balanced.

The Hawthorne studies concluded that productivity at work seldom changed, but an employee's attitude could show significant improvement if he/she were given the opportunity to think critically at work.

Equity theory tells us that when employees perceive inequitable treatment they will respond in a manner that will attempt to reestablish fairness.

When studying the differences in generations, it is fair to say that many ideas that each group shares resulted from common experiences during the first ten years of life.

After a 3-year probationary period, career positions at Fairview Community College are fairly secure, even though the opportunity for promotion runs at a snail's pace (pretty slow). These jobs would probably appeal to people who currently work for Type A companies - similar to the way many companies operate in Silicon Valley.

Kanetra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off. She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error. Kanetra is a manager.

Matt works for a sports marketing firm. He feels that he has been treated unfairly by the organization. He helped three other employees organize a series of successful street hockey tournaments in different regions of the country. While the other employees were given a bonus and corporate recognition, his efforts were ignored. According to equity theory, Matt is likely to respond by:

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

You are a graduate teaching assistant in the Biology department at Fairview University. You have several graduate student friends who have graduate appointments in the business department and the English department. While everyone's compensation and employee benefits are exactly the same, your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester. Graduates students at the other departments are not required by their management to follow these rules. Lately, you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day. The motivational theory that most closely correlates with your actions is:

Ouchi's Theory Z is a blend of Type A and Type J business cultures.

Herzberg found that factors that provided the highest level of motivation were mostly associated with: