Question 1

Wally Tormach is a professional house painter. During busy periods, he often hires college students as helpers on his jobs. Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly. Wally's approach is consistent with the ideas of:

Accepted Answer

A)   Peter Drucker.
B)   Frederick Herzberg.
C)   William Ouchi.
D)   Frederick Taylor.E) All of the above
F) C) and D)

Question 2

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

Accepted Answer

A) True 
 B)False

Question 3

As a contemporary manager, your employees will be motivated to provide you with important feedback if:

Accepted Answer

A)   you provide closed-end surveys on a monthly basis.
B)   you prepare daily, companywide passive voicemail messages.
C)   you institute a respectful rank and file politeness plan, where middle and higher-level managers are addressed as "Mr.," "Ms.," or "Dr."
D)   you solicit open-ended responses from your employees.E) C) and D)
F) All of the above

Question 4

According to Maslow, a satisfied need is no longer a motivator.

Accepted Answer

A) True 
 B)False

Question 5

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Accepted Answer

A) True 
 B)False

Question 6

Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Accepted Answer

A)   A
B)   Alpha
C)   X
D)   YE) B) and C)
F) B) and D)

Question 7

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Accepted Answer

A)   they were easy to explain and easy to measure.
B)   they focused on making the jobs performed by employees simpler to accomplish.
C)   they were related to job content.
D)   they allowed more productive employees to receive higher compensation.E) B) and C)
F) A) and B)

Question 8

Herzberg found that good pay:

Accepted Answer

A)   was the strongest motivator.
B)   was a significant motivator, but not as important as job security.
C)   was a hygiene factor rather than a motivator.
D)   had no effect on worker attitudes.E) A) and B)
F) B) and D)

Question 9

Job ___________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

Accepted Answer

A)   optimization
B)   enhancement
C)   enlargement
D)   maximizationE) C) and D)
F) None of the above

Question 10

A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

Accepted Answer

A)   management by design
B)   Theory Z management
C)   scientific management
D)   expectancy theoryE) A) and D)
F) B) and C)

Question 11

As part of their open communication strategy, management should reward upward communication, even if it is negative.

Accepted Answer

A) True 
 B)False

Question 12

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Accepted Answer

A) True 
 B)False

Question 13

Managers who advocate job enrichment focus on creating jobs with:

Accepted Answer

A)   repetitive motions.
B)   simplified tasks so that the worker can achieve high levels of production.
C)   very specialized and difficult tasks.
D)   skill variety and autonomy.E) All of the above
F) A) and D)

Question 14

When reflecting upon the newer generation, each older generation says the same thing:

Accepted Answer

A)   their generation had it better.
B)   the newer generation "breaks the rules."
C)   their generation had a more difficult time of it.
D)   newer generations are smarter.E) None of the above
F) A) and B)

Question 15

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

Accepted Answer

A) True 
 B)False

Question 16

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is:

Accepted Answer

A)   identify the critical path for the project.
B)   determine what rewards are valued by employees.
C)   ensure that the rewards are tied to the employee's performance.
D)   decide on a way to monitor employee performance.E) A) and B)
F) A) and C)

Question 17

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Accepted Answer

A) True 
 B)False

Question 18

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

Accepted Answer

A) True 
 B)False

Question 19

Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.

Accepted Answer

A) True 
 B)False

Question 20

William Ouchi concluded that culture should not be a factor in one's management style.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Correct Answer
verified

Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.

Correct Answer
verified

As a contemporary manager, your employees will be motivated to provide you with important feedback if:

Correct Answer
verified

When reflecting upon the newer generation, each older generation says the same thing:

Correct Answer
verified

A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

Correct Answer
verified

Herzberg found that good pay:

Correct Answer
verified

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

Correct Answer
verified

Job ___________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

Correct Answer
verified

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

Correct Answer
verified

Managers who advocate job enrichment focus on creating jobs with:

Correct Answer
verified

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

Correct Answer
verified

Correct Answer
verified

Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Correct Answer
verified

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is:

Correct Answer
verified

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Correct Answer
verified

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Correct Answer
verified

As part of their open communication strategy, management should reward upward communication, even if it is negative.

Correct Answer
verified

According to Maslow, a satisfied need is no longer a motivator.

Correct Answer
verified

William Ouchi concluded that culture should not be a factor in one's management style.

Correct Answer
verified

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Correct Answer
verified

Exam 10: Motivating Employees

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.

Correct AnswerverifiedShow Answer

As a contemporary manager, your employees will be motivated to provide you with important feedback if:

Correct AnswerverifiedShow Answer

When reflecting upon the newer generation, each older generation says the same thing:

Correct AnswerverifiedShow Answer

A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

Correct AnswerverifiedShow Answer

Herzberg found that good pay:

Correct AnswerverifiedShow Answer

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

Correct AnswerverifiedShow Answer

Job ___________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

Correct AnswerverifiedShow Answer

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

Correct AnswerverifiedShow Answer

Managers who advocate job enrichment focus on creating jobs with:

Correct AnswerverifiedShow Answer

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Correct AnswerverifiedShow Answer

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is:

Correct AnswerverifiedShow Answer

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Correct AnswerverifiedShow Answer

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Correct AnswerverifiedShow Answer

As part of their open communication strategy, management should reward upward communication, even if it is negative.

Correct AnswerverifiedShow Answer

According to Maslow, a satisfied need is no longer a motivator.

Correct AnswerverifiedShow Answer

William Ouchi concluded that culture should not be a factor in one's management style.

Correct AnswerverifiedShow Answer

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Correct AnswerverifiedShow Answer

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