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Exam 10: Motivating Employees

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Question 111

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Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

A) True
B) False

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Question 112

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The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

A) True
B) False

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Question 113

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According to expectancy theory, one of the things employees want to know before they commit to making a maximum effort on a task is whether the reward for accomplishing the task is worth the effort.

Jackie is creative and intelligent. She prefers to work on her own and on challenging projects. Jackie would be most effective when working for a Theory X manager.

Management at the local Leaves of Green restaurant is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker. The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

According to McGregor, Theory X managers assume that employees dislike work, and will avoid it if possible.

A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

Mariana works for a large pharmaceutical company. Last week she visited with an advisor at the nearby university because her employer encourages workers to continue their education. The company even gives employees time off to go to academic-related appointments during regularly scheduled work hours. One would assume that management at Mariana's company values the results of the Hawthorne studies, more so than traditional scientific management principles.

As part of their open communication strategy, management should reward upward communication, even if it is negative.

As indicated in the Connecting Through Social Media box, though Millennials seek and expect feedback, today's workplace does not accommodate a culture focused on shared appreciation among coworkers. Feedback is only given from employees' direct superiors.

Maslow classified the needs for basic items such as food, water, and shelter as

As a group, Millennials tend to be impatient, skeptical, and image driven.

William Ouchi concluded that culture should not be a factor in one's management style.

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

You get a lower grade in a course than your friend did even though you studied more during the semester and attended class more often. As a result, equity theory predicts that you might convince yourself that "Grades aren't all that important. After all, lots of people who succeed in the real world didn't make good grades in school."

Feedback helps enrich a job by satisfying an employee's esteem needs.

Motivational formulas are

According to equity theory, what are employees most likely to ask?

Damon is assigned a different job at Simons' Securities every month. Damon enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring. Simons' is using a technique known as job

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.