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Exam 10: Motivating Employees

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Question 21

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The original goal of the Hawthorne studies was to determine

A) the average IQ of production employees.
B) whether employees could work effectively in unsupervised teams.
C) the level of illumination that was associated with optimum productivity.
D) how to stimulate employees to be more creative.

E) C) and D)
F) B) and D)

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Question 22

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According to Victor Vroom, the effort employees exert on a specific task depends on their expectations of the outcome.

A) True
B) False

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Question 23

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According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.

Most Gen X managers are likely to be flexible and good at collaboration.

Marina imagines that if she leaves her employees unsupervised for even a few minutes, they will do nothing but slack off. She is known as the "Dragon Lady" (well, not to her face) for the harsh criticism and punishment she disburses whenever an employee makes an error. Marina is a ________ manager.

Felicia is a credit department manager for Five Star Vehicles. Hugo is a new employee in her department. While he has been learning his job, Felicia has given him guidance by offering advice, encouragement, and instructions. However, she is careful to let Hugo do the actual work, even if he struggles a bit. Felicia's approach to getting Hugo up to speed indicates that she is

According to Maslow, it is impossible to rank human needs in any logical order.

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment, as opposed to simplifying the job.

Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.

In a high-context culture

The concept that a hierarchy of human needs could be used to explain motivation was developed by

________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment, collective decision making, and individual responsibility for the outcome of decisions.

Cyrus has a good job and can afford an apartment with comfortable furniture and plenty of food. But because of political unrest and street violence in his town, he is considering uprooting himself and applying for a visa to move to another country. According to Maslow, Cyrus' concern reflects a desire to satisfy his

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Peter Drucker made an important distinction when he stated that managers do not motivate employees, but employees motivate themselves.

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Sean is very talented and ambitious. He likes to work independently and wants to move up in his company as quickly as possible. Sean might become frustrated if he worked in a firm that took a Theory Z approach to management.