Question 1

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

Accepted Answer

A)  coaching
B)  role clarification
C)  goal alignment
D)  direction sharingE) A) and B)
F) A) and C) D

Question 2

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

Accepted Answer

A)  provide work teams with developmental training goals
B)  assign financial and nonfinancial goals to each team's activities
C)  implement reward systems to motivate low-performing teams
D)  gather a list of skills and competencies for each team memberE) All of the above
F) A) and C)

Question 3

What is the first step in the MBO method of performance appraisal?

Accepted Answer

A)  setting the organization's goals
B)  setting departmental goals
C)  conducting employee reviews
D)  defining expected resultsE) A) and B)
F) A) and D)

Question 4

What is a benefit of using rating committees for performance appraisals?

Accepted Answer

A)  improve managerial performance
B)  rank employees on a scale
C)  minimize rater bias
D)  align assessmentsE) None of the above
F) A) and D)

Question 5

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Accepted Answer

A)  computerized performance appraisal system
B)  electronic performance monitoring system
C)  Web-based management oversight device
D)  digital dashboard deviceE) A) and B)
F) None of the above

Question 6

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Accepted Answer

A)  leniency
B)  halo effect
C)  central tendency
D)  unclear standardsE) C) and D)
F) B) and D)

Question 7

Which personality trait is associated with performance appraisal ratings that are too strict?

Accepted Answer

A)  agreeableness
B)  extroversion
C)  conscientiousness
D)  opennessE) A) and D)
F) A) and C)

Question 8

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Accepted Answer

A)  allowing employees to rate themselves first
B)  using descriptive phrases to illustrate traits
C)  avoiding the use of extremely low ratings
D)  using graphic rating scales to rank employeesE) C) and D)
F) A) and B) B

Question 9

Which of the following would most likely result in a legally questionable appraisal process?

Accepted Answer

A)  assigning specific trait names when using graphic rating scales
B)  using job performance dimensions that are too clearly defined
C)  conducting a job analysis to establish performance standards
D)  basing appraisals on subjective supervisory observationsE) A) and B)
F) A) and C)

Question 10

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Accepted Answer

A)  create an action plan
B)  discuss objective work data
C)  give specific examples of poor performance
D)  compare the person's performance to that of other employeesE) B) and C)
F) A) and C)

Question 11

The forced distribution method is known as the "rank and yank"method.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Accepted Answer

A)  providing training for new employees
B)  helping managers to determine sales activities
C)  allowing employees to perform self-evaluations
D)  enabling managers to monitor employees' computersE) B) and D)
F) B) and C) C

Question 13

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

Accepted Answer

A)  downward feedback
B)  upward feedback
C)  paired evaluation
D)  peer evaluationE) B) and D)
F) A) and C)

Question 14

All of the following are reasons for appraising an employee's performance EXCEPT ________.

Accepted Answer

A)  assisting with career planning
B)  making decisions about promotions
C)  creating an organizational strategy map
D)  determining appropriate salary and bonusesE) B) and D)
F) B) and C)

Question 15

What are the six basic elements of a performance management program?

Accepted Answer

We can summarize performance management'...

Question 16

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

Accepted Answer

A)  alternation ranking
B)  graphic rating scale
C)  forced distribution
D)  constant sum rating scaleE) C) and D)
F) A) and B)

Question 17

A firm involved in actively managing employees would most likely ________.

Accepted Answer

A)  focus attention on mission-critical employees
B)  conduct annual performance appraisals
C)  allocate rewards to all employees
D)  provide training as-neededE) B) and C)
F) C) and D)

Question 18

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Accepted Answer

A)  providing examples of excellent work performance
B)  comparing and ranking employees within a group
C)  connecting specific incidents with performance goals
D)  compiling examples of ineffective work performanceE) A) and C)
F) B) and C)

Question 19

When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

Accepted Answer

A)  hold the meeting with co-workers who can document the situation
B)  provide specific examples of critical incidents
C)  acknowledge the supervisor's personal biases
D)  limit negative feedback to once every yearE) All of the above
F) C) and D)

Question 20

Wilson Consulting is a management consulting firm with seventy employees.As associate vice president of marketing,Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision.Suzanne plans to use the critical incident method to evaluate the performance of her subordinates. Which of the following,if true,undermines the argument that the critical incident method is the most appropriate performance appraisal tool for Suzanne to use?

Accepted Answer

A)  Other departments at Wilson Consulting have seen employee performance improve as a result of providing ongoing evaluations.
B)  Due to economic difficulties,the firm will be laying off the two lowest-performing employees in Suzanne's department.
C)  Employee performance standards are closely aligned with Wilson Consulting's long-term strategic plans.
D)  Suzanne will be conducting performance appraisals in conjunction with the HR manager to ensure EEO compliance.E) A) and B)
F) All of the above

Exam 8: Performance and Talent Management

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

Correct Answer
verified
D

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

Correct Answer
verified

What is the first step in the MBO method of performance appraisal?

Correct Answer
verified

What is a benefit of using rating committees for performance appraisals?

Correct Answer
verified

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Correct Answer
verified

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Correct Answer
verified

Which personality trait is associated with performance appraisal ratings that are too strict?

Correct Answer
verified

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Correct Answer
verified
B

Which of the following would most likely result in a legally questionable appraisal process?

Correct Answer
verified

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Correct Answer
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The forced distribution method is known as the "rank and yank"method.

Correct Answer
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Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Correct Answer
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C

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

Correct Answer
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All of the following are reasons for appraising an employee's performance EXCEPT ________.

Correct Answer
verified

What are the six basic elements of a performance management program?

Correct Answer
verified
We can summarize performance management'...
View Answer

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

Correct Answer
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A firm involved in actively managing employees would most likely ________.

Correct Answer
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Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Correct Answer
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When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

Correct Answer
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Correct Answer
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Exam 8: Performance and Talent Management

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

Correct AnswerverifiedD

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

Correct AnswerverifiedShow Answer

What is the first step in the MBO method of performance appraisal?

Correct AnswerverifiedShow Answer

What is a benefit of using rating committees for performance appraisals?

Correct AnswerverifiedShow Answer

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Correct AnswerverifiedShow Answer

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Correct AnswerverifiedShow Answer

Which personality trait is associated with performance appraisal ratings that are too strict?

Correct AnswerverifiedShow Answer

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Correct AnswerverifiedB

Which of the following would most likely result in a legally questionable appraisal process?

Correct AnswerverifiedShow Answer

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Correct AnswerverifiedShow Answer

The forced distribution method is known as the "rank and yank"method.

Correct AnswerverifiedShow Answer

Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Correct AnswerverifiedC

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

Correct AnswerverifiedShow Answer

All of the following are reasons for appraising an employee's performance EXCEPT ________.

Correct AnswerverifiedShow Answer

What are the six basic elements of a performance management program?

Correct AnswerverifiedWe can summarize performance management'...View AnswerShow Answer

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

Correct AnswerverifiedShow Answer

A firm involved in actively managing employees would most likely ________.

Correct AnswerverifiedShow Answer

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Correct AnswerverifiedShow Answer

When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

Correct AnswerverifiedShow Answer

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D

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B

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C

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We can summarize performance management'...
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