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Exam 9: Production and Operations Management

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Question 101

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Picture Pieces corporation produces jigsaw puzzles. The quality of its materials and the calibration of machines that cut and fit pieces of a puzzle are extremely important if it is to eliminate defects and meet customer specifications. If the company meets or exceeds Six Sigma criteria, it will have no more than 60 defects per million puzzles.

A) True
B) False

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Question 102

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Which of the following statements about operations management in the service sector is most accurate?

A) Operations management in the service sector is all about providing the service at the lowest cost.
B) Operations management in the service sector should focus on providing customers with a good experience.
C) Operations management in the service sector has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
D) Operations management in the service sector has done a good job of increasing output, but a poor job of improving quality.

E) None of the above
F) A) and B)

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Question 103

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In manufacturing, a(n) ________ is used to produce large quantities of a few types of products.

Manufacturing companies are concerned with production management, while service companies are concerned with operations management.

In a PERT network, the sequence of tasks that takes the longest to complete is called the

According to the Making Ethical Decisions box "Should We Stay or Should We Go?" a firm must give its employees ________ before closing and/or moving to another location.

One strategy U.S. manufacturers have employed in order to become more competitive is

A big advantage of computer-integrated manufacturing software is that it

The ________ National Quality Award is given to firms that achieve an outstanding level of overall quality based on performance in seven key areas.

Superior Supplies' largest customer recently implemented a just-in-time inventory system. As a supplier of materials to this customer, Superior Supplies will:

Cassandra was planning a new product launch. She knew that the art department was ready to work on the promotional pieces now, but they couldn't start until the marketing strategy group established the price point and the purchasing department obtained the paper needed to design the promotional piece. Establishing price points would take about a week and was dependent on manufacturing getting the costs to the marketing strategy group. This was expected a week from today. The purchasing group indicated the paper could be obtained locally the same day it was requested. Assuming things go as planned and based on this information, which of the following tasks could be as much as a week late without jeopardizing the deadline for the entire project?

Facility layout is the function of operations management that considers the physical arrangement of resources (including people) in the production process.

Comfort Corners Home Furnishings specializes in producing custom-made residential furniture. The most efficient process for Comfort Corners to utilize would be a continuous production process.

The Deming Cycle approach to quality control consists of: Plan, Do, Check, Act.

Which of the following is a likely reason that a company would move its facility from one location to another?

As you're loading your groceries on the conveyor belt, the clerk asks you if you found everything you needed. As she continues to scan your purchases, coupons for future purchases print near the cashier's terminal. In reviewing the key concepts from this chapter, you would consider this action to be the store's management of its labor.

CAD systems allow designers to use 3D modeling software.

The Baldrige standards measure a firm's quality in several key areas including planning, leadership, and customer and market focus.

Six Sigma is a benchmark of quality standards that many product and service industries try to achieve.

One of the best ways to maintain consistently high quality in the production process is to give a group of specialists in a separate quality control department the authority to inspect each product at the end of the production process.