Question 1

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 2

What is a data integration?

Accepted Answer

A)  The integration of a company's existing management information systems.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Sends information entered into a given system automatically to all downstream systems and processes.
D)  Sends information entered into a given system automatically to all upstream systems and processes.E) B) and D)
F) C) and D)

Question 3

What is a forward integration?

Accepted Answer

A)  The integration of a company's existing management information systems.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Sends information entered into a given system automatically to all downstream systems and processes.
D)  Sends information entered into a given system automatically to all upstream systems and processes.E) A) and B)
F) A) and C)

Question 4

How are integrations achieved?

Accepted Answer

A)  Connects the plans, methods, and tools aimed at integrating separate enterprise system.
B)  Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications.
C)  Sends information entered into a given system automatically to all downstream systems and processes.
D)  Enterprisewide support and data access for a firm's operations and business processes.E) B) and D)
F) A) and B)

Question 5

What is selling chain management?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues.
B)  Applies technology to the activities in the order life cycle from inquiry to sale.
C)  Allows an organization to reduce the cost and time required during the design process of a product.
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.E) A) and B)
F) A) and C)

Question 6

Which activities do production and materials management components perform?

Accepted Answer

A)  Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)  Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D)  None of the above.E) None of the above
F) A) and C)

Question 7

What helps an organization identify its customers across applications?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) All of the above
F) A) and D)

Question 8

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A)  Supplier relationship management
B)  Partner relationship management
C)  Employee relationship management
D)  All of the aboveE) A) and B)
F) None of the above

Question 9

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 10

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises
B)  A standardized set of activities that accomplish as specific task, such as processing a customer's order
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitabilityE) A) and B)
F) All of the above

Question 11

What targets sales opportunities by finding new customers or companies for future sales?

Accepted Answer

A)  Sales management system
B)  Contact management system
C)  Opportunity management system
D)  Sales force automation systemE) B) and C)
F) A) and D)

Question 12

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A)  Sales management CRM systems
B)  Contact management CRM systems
C)  Opportunity management CRM systems
D)  All of the aboveE) None of the above
F) B) and C)

Question 13

Which of the below metrics represents the frequency of inventory replacement?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnoverE) All of the above
F) B) and C)

Question 14

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) All of the above
F) B) and C)

Question 15

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Accepted Answer

A)  Contact center
B)  Web-based Self-service
C)  Call scripting system
D)  Uplift modelingE) A) and D)
F) B) and C)

Question 16

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  Forward integration
B)  Forward data interchange
C)  Backward integration
D)  Backward data interchangeE) All of the above
F) A) and D)

Question 17

Which of the following questions can procurement help a company answer?

Accepted Answer

A)  What quantity of raw materials should we purchase to minimize spoilage?
B)  How can we guarantee that our raw materials meet production needs?
C)  At what price can we purchase materials to guarantee profitability?
D)  All of the aboveE) B) and C)
F) A) and C)

Question 18

What is increasing the value of the sale?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and supportE) All of the above
F) C) and D)

Question 19

Describe supply chain management along with its impact on business.

Accepted Answer

A supply chain consists of all parties i...

Question 20

RFID supports procurement.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

What is a data integration?

Correct AnswerverifiedShow Answer

Which activities do production and materials management components perform?

Correct AnswerverifiedShow Answer

RFID supports procurement.

Correct AnswerverifiedShow Answer

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

What helps an organization identify its customers across applications?

Correct AnswerverifiedShow Answer

What is increasing the value of the sale?

Correct AnswerverifiedShow Answer

What targets sales opportunities by finding new customers or companies for future sales?

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Correct AnswerverifiedShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Describe supply chain management along with its impact on business.

Correct AnswerverifiedA supply chain consists of all parties i...View AnswerShow Answer

How are integrations achieved?

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What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Correct AnswerverifiedShow Answer

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Correct AnswerverifiedShow Answer

What is a forward integration?

Correct AnswerverifiedShow Answer

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Correct AnswerverifiedShow Answer

What is selling chain management?

Correct AnswerverifiedShow Answer

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedShow Answer

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Correct AnswerverifiedShow Answer

Which of the below metrics represents the frequency of inventory replacement?

Correct AnswerverifiedShow Answer

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A supply chain consists of all parties i...
View Answer

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