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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 21

Multiple Choice

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Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

A) Weberism
B) Therblig
C) Maslow Hierarchy
D) McGregor Effect
E) Taylorism

F) A) and B)
G) C) and D)

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Question 22

Multiple Choice

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When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

A) transformation process.
B) conversion process.
C) metamorphosis.
D) turning point.
E) therblig.

F) D) and E)
G) B) and D)

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Question 23

Multiple Choice

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Mary Parker Follett anticipated some of today's workplace trends, such as

________ was the father of scientific management.

This question has two parts; be sure to answer each one. First, describe the four principles of science that Frederick Taylor believed managers could use to improve workers' productivity. Second, imagine that you manage a small landscaping firm where you believe that the workers are being lazy because they are resentful of having to work in high levels of heat and humidity. Describe the specific actions you would take to overcome this lack of productivity among this group of workers.

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

Sal needs to figure out how to schedule employees to cover shifts at the hospital during the holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab technicians, and radiologists on staff so that any emergency would not put the hospital into crisis mode. Even though billing and intake are not critical to emergencies they also will need coverage. How will Sal figure out how many staff he needs to keep the hospital functional throughout the holidays?

Corinne believed in solving issues between managers and employees by talking and finding solutions together, so when a group of employees brought the following problem to her, she was perplexed as to what to do. Read the problem and then decide which choice best fits her possible solution. "Employees came to Corinne to complain that their supervisor was making sexual advances towards them. He was offering to buy them drinks after work and has even commented on the clothes they are wearing. It has made them feel very uncomfortable."

Which three approaches to management are considered historical perspectives?

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Which theorist said, "there is no business without a customer"?

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

In researching a company while preparing for an interview, what would be a red flag?

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

Abraham Maslow proposed the

This question has two parts; be sure to answer both. First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry. Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Acme Sales calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an example of a(n) ________ system.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.