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Exam 2: Operations and Supply Chain Strategies

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Question 1

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Structural elements of a business include:

A) policies.
B) people.
C) decision rules.
D) computer systems.

E) All of the above
F) B) and C)

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Question 2

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What are the differences between performance,conformance,and reliability dimensions of quality?

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Performance quality addresses the basic ...

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Question 3

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Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Before firms can progress to the fourth stage of alignment,they must:

The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry.This unique attribute was responsible for perhaps 60% of their sales volume and could be described as:

Which of these is a major operations and supply chain infrastructural decision category?

You decide to open a bookstore with a wide selection,comfortable seating,and an internal coffee shop because it has worked very well for other bookstores you have visited.Your strategy could be described as externally neutral.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Electra wants to purchase a laptop for use in her MBA program so she can work on assignments and surf the web while the professor drones on endlessly.After consulting with her colleagues,she chooses the dimensions of cost,weight,processor speed,and touchscreen capability as critical to her long term success and amusement.She evaluates four different laptops and rates their performance on each criterion on a scale from 1 (poor)to 5 (excellent).She is struggling with her assessment of the importance of the Cost criterion.As an avid lottery player,she is pretty sure that tonight's drawing will result in at least a two number match on the ticket she bought on the way to class and it could mean a three-number match.Given her uncertainty,she would like to choose the laptop that performs the best overall across the entire spectrum of possibilities of the outcome of tonight's lottery.Which would you recommend?

A business's core competencies can shift over time.

At the ________ stage of alignment,the business strategy seeks to exploit core competencies found within the operations and supply areas.

Conformance quality addresses whether the product was made or the service performed to specifications.

In general,core competencies drive strategies.

Core competencies can be described as:

No one could turn around a failing restaurant as expertly as Gordon,whose experience and cadre of trained professionals was available at a moment's notice should his services be needed.This ability,some might call it a gift,was developed to such a level that other restaurant consultants were unable to match his results.This ability is best described as his:

We have all experienced the endless wait for repair technicians to show up at our house.If the cable company would provide an estimate of "Your installer will arrive at your house between 2 pm and 3 pm on Wednesday," instead of "Your installer will arrive at your house between 8 am and 5 pm on Wednesday," we would be impressed with their service and their:

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

The firm's targeted customers,time frames,and performance objectives are identified by their:

Organizational strengths or abilities,developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.