Question 1

Lydia,a supervisor at Sansen Inc.,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Accepted Answer

A)   Peers are the least biased source of information for appraisal because they often understand an employee better than superiors.
B)   Managers are the least biased source of information for appraisal because their success depends on the employee's productivity.
C)   Customers are the least biased source of information for appraisal because employees are often directly in contact with them.
D)   A subordinate is the least biased source of information for appraisal because the power relationships motivate a subordinate to provide honest information.
E)   The employee himself because there is generally better agreement between an employee and his or her supervisor.F) B) and C)
G) None of the above

Question 2

Traditional performance management differs from total quality management (TQM)in that it assesses both individual performance and the system within which the individual works.

Accepted Answer

A) True 
 B)False

Question 3

Bill and Nancy,managers at Sanzen Inc.,want to the check the consistency of results for an employee on a scale of 1 to 10.This will help them evaluate his performance.In the context of criteria for effective performance management,Bill and Nancy are testing the _____.

Accepted Answer

A)   validity
B)   test-retest reliability
C)   specificity
D)   interrater reliability
E)   accountabilityF) All of the above
G) A) and C) D

Question 4

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Accepted Answer

A) True 
 B)False

Question 5

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Accepted Answer

Performance measures should fit with the...

Question 6

Which of the following is the first step in performance management process?

Accepted Answer

A)   Evaluating performance
B)   Developing employee goals, behavior, and actions to achieve outcomes
C)   Providing consequences for performance results
D)   Defining performance outcomes for company division and department
E)   Identifying improvements neededF) C) and E)
G) All of the above

Question 7

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Accepted Answer

A) True 
 B)False

Question 8

Paul is a manager at Firefly Corp.,and he uses a rating approach to evaluate his employees.He considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait in the scale.Which of the following approaches is Paul using to assess his employees?

Accepted Answer

A)   Mixed-standard scale
B)   Critical-incident approach
C)   Graphic rating scale
D)   Behavioral observation scale
E)   Behaviorally anchored rating scaleF) C) and D)
G) B) and D)

Question 9

Under which of the following circumstances is appraisal politics most likely to occur?

Accepted Answer

A)   When top executives forbid distorted ratings
B)   When the goals of rating are compatible with one another
C)   When performance appraisal results are directly linked to developmental programs
D)   When senior employees tell newcomers stories about distorted ratings
E)   When performance appraisal is not directly linked to highly desirable rewardsF) B) and D)
G) C) and D)

Question 10

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Accepted Answer

A) True 
 B)False  True

Question 11

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Accepted Answer

A) True 
 B)False

Question 12

Self-appraisals are appropriate as the basis for administrative decisions.

Accepted Answer

A) True 
 B)False

Question 13

Barry,a supervisor at Yenzen Hotels Inc.,thinks self-appraisal is a valid measure of performance appraisal.However,his colleague Vincent disagrees.Whose argument is most likely to be correct and why?

Accepted Answer

A)   Vincent is right because there are no disagreements between a manager and an employee when self-appraisal is used.
B)   Barry is right because self-rating is the most preferred source of performance appraisal information.
C)   Vincent is right because employees have a tendency to inflate their self-assessments.
D)   Barry is right because self-appraisals serve as an ideal basis for administrative decisions.
E)   Vincent is right because self-appraisals are important for a 360-degree performance appraisal.F) C) and D)
G) A) and B)

Question 14

Jacinta,a production manager at Alphonso Inc.,needs to evaluate the performance of her employees.She asks her subordinate,June,to carry out this job.June uses a rating scale,which ranges from 1 to 10,to rate 50 employees.She gives a score of 3 to 39 employees.In doing so,June commits the _____ error.

Accepted Answer

A)   mean inclination
B)   strictness
C)   central tendency
D)   halo effect
E)   statistical errorF) A) and B)
G) B) and C)

Question 15

Ray,the CEO of Textiles Inc.,believes the goals of the company must be divided into smaller departmental and individual goals,and the accomplishment of these smaller goals will result in accomplishment of the bigger goals of the company.In the context of measuring performance results,Ray's belief can be best justified using _____.

Accepted Answer

A)   total quality management
B)   the behavioral observational scale method
C)   the critical-incident method
D)   statistical quality control
E)   management by objectivesF) A) and D)
G) C) and D)

Question 16

In the context of validity in performance appraisal,information that is gathered but irrelevant is called _____.

Accepted Answer

A)   feedback
B)   knowledge
C)   concatenation
D)   adjunct
E)   contaminationF) A) and B)
G) A) and C)

Question 17

Fernando,a production manager at Wind Chimes Inc.,thinks subordinates are unreliable sources of performance appraisal information for evaluating the performance of managers.However,Jose,the sales manager,thinks subordinates act as good sources of performance appraisal information.Whose argument is most likely to be correct and why?

Accepted Answer

A)   Jose is right because subordinates often have reliable information about a manager's behavior toward employees.
B)   Fernando is right because subordinates are often willing to say negative things about the person to whom they report.
C)   Jose is right because when feedback forms need subordinates' names on them, the subordinates tend to give lower ratings to the manager.
D)   Fernando is right because when managers receive ratings from their subordinates, the employees have less power.
E)   Jose is right because subordinate evaluations are most appropriate for strategic purposes.F) None of the above
G) A) and C)

Question 18

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Accepted Answer

A)   error based on similarity
B)   halo error
C)   central tendency
D)   horns error
E)   contrast errorF) A) and B)
G) None of the above D

Question 19

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits the _____ error.

Accepted Answer

A)   distributional
B)   contrast
C)   horns
D)   statistical
E)   haloF) C) and E)
G) None of the above

Question 20

Jim,a sales manager at Elexon Inc.,finds that Bill,a salesman,lacks motivation to perform well in his job.In the context of finding solutions to performance problems,which of the following is the right way to deal with this situation?

Accepted Answer

A)   Jim must reduce Bill's pay to punish him.
B)   Jim must warn Bill that he will be demoted if his performance continues to be poor.
C)   Jim must ask Bill to learn from salespeople who perform better than he does.
D)   Jim must counsel Bill to help him understand the factors that are affecting his motivation.
E)   Jim must ask Bill to take a vacation to think about what is causing his lack of motivation.F) B) and C)
G) A) and E)

Exam 10: Managing Employees Performance

Lydia,a supervisor at Sansen Inc.,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Correct Answer
verified

Traditional performance management differs from total quality management (TQM)in that it assesses both individual performance and the system within which the individual works.

Correct Answer
verified

Bill and Nancy,managers at Sanzen Inc.,want to the check the consistency of results for an employee on a scale of 1 to 10.This will help them evaluate his performance.In the context of criteria for effective performance management,Bill and Nancy are testing the _____.

Correct Answer
verified
D

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Correct Answer
verified

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct Answer
verified
Performance measures should fit with the...
View Answer

Which of the following is the first step in performance management process?

Correct Answer
verified

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct Answer
verified

Correct Answer
verified

Under which of the following circumstances is appraisal politics most likely to occur?

Correct Answer
verified

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Correct Answer
verified
True

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Correct Answer
verified

Self-appraisals are appropriate as the basis for administrative decisions.

Correct Answer
verified

Barry,a supervisor at Yenzen Hotels Inc.,thinks self-appraisal is a valid measure of performance appraisal.However,his colleague Vincent disagrees.Whose argument is most likely to be correct and why?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

In the context of validity in performance appraisal,information that is gathered but irrelevant is called _____.

Correct Answer
verified

Correct Answer
verified

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Correct Answer
verified
D

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits the _____ error.

Correct Answer
verified

Jim,a sales manager at Elexon Inc.,finds that Bill,a salesman,lacks motivation to perform well in his job.In the context of finding solutions to performance problems,which of the following is the right way to deal with this situation?

Correct Answer
verified

Exam 10: Managing Employees Performance

Lydia,a supervisor at Sansen Inc.,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Correct AnswerverifiedShow Answer

Traditional performance management differs from total quality management (TQM)in that it assesses both individual performance and the system within which the individual works.

Correct AnswerverifiedShow Answer

Bill and Nancy,managers at Sanzen Inc.,want to the check the consistency of results for an employee on a scale of 1 to 10.This will help them evaluate his performance.In the context of criteria for effective performance management,Bill and Nancy are testing the _____.

Correct AnswerverifiedD

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Correct AnswerverifiedShow Answer

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct AnswerverifiedPerformance measures should fit with the...View AnswerShow Answer

Which of the following is the first step in performance management process?

Correct AnswerverifiedShow Answer

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Under which of the following circumstances is appraisal politics most likely to occur?

Correct AnswerverifiedShow Answer

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Correct AnswerverifiedTrue

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Correct AnswerverifiedShow Answer

Self-appraisals are appropriate as the basis for administrative decisions.

Correct AnswerverifiedShow Answer

Barry,a supervisor at Yenzen Hotels Inc.,thinks self-appraisal is a valid measure of performance appraisal.However,his colleague Vincent disagrees.Whose argument is most likely to be correct and why?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of validity in performance appraisal,information that is gathered but irrelevant is called _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Correct AnswerverifiedD

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits the _____ error.

Correct AnswerverifiedShow Answer

Jim,a sales manager at Elexon Inc.,finds that Bill,a salesman,lacks motivation to perform well in his job.In the context of finding solutions to performance problems,which of the following is the right way to deal with this situation?

Correct AnswerverifiedShow Answer

Correct Answer
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D

Correct Answer
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Correct Answer
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Performance measures should fit with the...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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True

Correct Answer
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D

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