Question 1

Managing cultural diversity involves:

Accepted Answer

A)   forming different pay structures for various groups.
B)   creating separate career tracks for employees with families.
C)   avoiding the use of affirmative action policies.
D)   reducing cultural diversity by selective hiring.
E)   encouraging career development for women and minorities.F) D) and E)
G) A) and D)

Question 2

How does a human resource information system help the organization?

Accepted Answer

A)   It can be used to scrutinize balance sheets.
B)   It can be used to develop new lines of products.
C)   It can be used to provide employee coaching.
D)   It can help avoid litigation and lawsuits.
E)   It can be used by salespeople to improve targeting.F) A) and B)
G) A) and C)

Question 3

The use of social networking in HR has resulted in _____.

Accepted Answer

A)   organizations becoming more bureaucratic and restrictive about information pertaining to workplace policies
B)   the elimination of the self-service approach toward information dissemination in the organization
C)   the elimination of face-to-face meetings and training sessions entirely across all businesses.
D)   the collection of employees' opinions through online surveys to improve employee engagement initiatives
E)   HR employees having to take on greater responsibilities pertaining to record keeping.F) A) and B)
G) A) and C)

Question 4

What are the core values of total quality management?

Accepted Answer

The following are some of the core value...

Question 5

The use of employee empowerment has shifted the recruiting focus away from general cognitive and interpersonal skills toward technical skills.

Accepted Answer

A) True 
 B)False

Question 6

Knowledge workers in an organization do not work directly with customers.

Accepted Answer

A) True 
 B)False

Question 7

Most organizations look for _____ to find employees who are capable of handling a variety of responsibilities,interacting with customers and thinking creatively.

Accepted Answer

A)   basic psychomotor skills
B)   skills related to computers
C)   technical expertise
D)   specific work experience
E)   educational achievementsF) C) and D)
G) A) and B)

Question 8

If two firms in one industry join to hold a greater share of the industry,it will be referred to as a(n) _____.

Accepted Answer

A)   take-over
B)   consolidation
C)   acquisition
D)   assimilation
E)   conglomerateF) D) and E)
G) C) and E)

Question 9

A(n) _____ provides insight into business trends and patterns and helps businesses improve decisions.

Accepted Answer

A)   electronic performance support systems
B)   Internet portal
C)   shared service center
D)   application service provider
E)   business intelligence systemF) B) and E)
G) C) and D)

Question 10

The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitute:

Accepted Answer

A)   outsourcing.
B)   alternative work arrangements.
C)   consolidation.
D)   high performance work systems.
E)   offshoring.F) A) and D)
G) A) and B)

Question 11

The members of Generation X are characterized by their comfort with the latest technology,and the need to be noticed,respected,and involved.

Accepted Answer

A) True 
 B)False

Question 12

Henry is a human resource consultant who runs and operates his own business from his home.He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise.Henry is a(n) :

Accepted Answer

A)   on-call worker.
B)   agent.
C)   temporary employee.
D)   contract company worker.
E)   temporary worker.F) B) and E)
G) C) and D)

Question 13

A large gap exists between the social system and the technical system in high-performance work systems.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about the composition of the U.S.labor force during the next decade is true?

Accepted Answer

A)   The labor force is expected to grow at a greater rate than at any other time in U.S. history.
B)   The largest proportion of the labor force is expected to be in the 16- to 25-year age group.
C)   For the first time ever, the number of workers under 40 years of age will exceed the number of workers 40 years of age or older.
D)   Despite a small increase in the number of young workers, the overall workforce will be aging.
E)   The total cost of labor in the United States would considerably decrease.F) A) and B)
G) A) and E)

Question 15

Which of the following is in compliance with the core values of total quality management?

Accepted Answer

A)   Providing specific quality training to the supervisors
B)   Adopting a retrospective approach to quality control by correcting error prone products
C)   Developing generalized methods and processes rather than focusing on meeting the needs of the specific customers
D)   Encouraging employees and customers to provide inputs on improving quality of the products and deciding on the costs
E)   Measuring employees' progress based on the amount of work done rather than the feedback obtained from the customersF) A) and B)
G) A) and D)

Question 16

When two companies join forces and become one entity,it is referred to as a(n) :

Accepted Answer

A)   acquisition.
B)   merger.
C)   take-over.
D)   joint venture.
E)   strategic alliance.F) B) and C)
G) A) and E)

Question 17

Skilled knowledge workers would suffer the most in a slow economy as they have little operational importance in a company.

Accepted Answer

A) True 
 B)False

Question 18

Contract company workers are employed directly by a company.

Accepted Answer

A) True 
 B)False

Question 19

The HRM function during downsizing is to terminate the workers who:

Accepted Answer

A)   are performing multiple organizational roles.
B)   are less valuable in their performance.
C)   are a part of the external labor force.
D)   are older than the other employees.
E)   are being paid the highest salaries.F) C) and E)
G) A) and B)

Question 20

Human resource departments can help in employee empowerment by:

Accepted Answer

A)   designing jobs such that the managers have complete control over business processes.
B)   getting employees fully engaged by communicating to them about their role in supporting the organization's mission.
C)   rewarding employees based on their loyalty to the organization rather than personal accomplishments or predetermined objective criteria.
D)   providing feedback only during the employee performance review.
E)   creating jobs that minimize the need for the employees to come up with innovative ideas and solutions.F) C) and D)
G) A) and B)

Exam 2: Trends in Human Resource Management

What are the core values of total quality management?

Correct AnswerverifiedThe following are some of the core value...View AnswerShow Answer

How does a human resource information system help the organization?

Correct AnswerverifiedShow Answer

Most organizations look for _____ to find employees who are capable of handling a variety of responsibilities,interacting with customers and thinking creatively.

Correct AnswerverifiedShow Answer

A(n) _____ provides insight into business trends and patterns and helps businesses improve decisions.

Correct AnswerverifiedShow Answer

Henry is a human resource consultant who runs and operates his own business from his home.He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise.Henry is a(n) :

Correct AnswerverifiedShow Answer

The use of employee empowerment has shifted the recruiting focus away from general cognitive and interpersonal skills toward technical skills.

Correct AnswerverifiedShow Answer

The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitute:

Correct AnswerverifiedShow Answer

Skilled knowledge workers would suffer the most in a slow economy as they have little operational importance in a company.

Correct AnswerverifiedShow Answer

Human resource departments can help in employee empowerment by:

Correct AnswerverifiedShow Answer

A large gap exists between the social system and the technical system in high-performance work systems.

Correct AnswerverifiedShow Answer

Which of the following is in compliance with the core values of total quality management?

Correct AnswerverifiedShow Answer

The HRM function during downsizing is to terminate the workers who:

Correct AnswerverifiedShow Answer

Knowledge workers in an organization do not work directly with customers.

Correct AnswerverifiedShow Answer

Contract company workers are employed directly by a company.

Correct AnswerverifiedShow Answer

When two companies join forces and become one entity,it is referred to as a(n) :

Correct AnswerverifiedShow Answer

Which of the following statements about the composition of the U.S.labor force during the next decade is true?

Correct AnswerverifiedShow Answer

If two firms in one industry join to hold a greater share of the industry,it will be referred to as a(n) _____.

Correct AnswerverifiedShow Answer

The use of social networking in HR has resulted in _____.

Correct AnswerverifiedShow Answer

Managing cultural diversity involves:

Correct AnswerverifiedShow Answer

The members of Generation X are characterized by their comfort with the latest technology,and the need to be noticed,respected,and involved.

Correct AnswerverifiedShow Answer

Correct Answer
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The following are some of the core value...
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