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Merrill helps growers of fresh fruits and vegetables negotiate sales to food processing companies. However, once he has helped negotiate the transaction, he does not maintain a long-term relationship with the growers. Merrill is an example of an agent in this market.

A) True
B) False

Correct Answer

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What does a break-even point of 100 units mean to a firm?


A) The firm must sell 100 units to maximize its profits.
B) Fixed costs plus variable costs equals 100 units.
C) By producing 100 units, the firm can ensure that variable costs completely cancel its fixed costs.
D) If the firm sells 100 units, its total revenues will equal its total costs.

E) B) and D)
F) A) and B)

Correct Answer

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Radio advertising has certain shortcomings but offers businesses an opportunity to reach a specific target market.

A) True
B) False

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The Procter & Gamble Company is a major producer of bar soaps. In fact, Procter & Gamble produces Ivory, Camay, Lava, Safeguard, Zest, and Coast bar soaps that all claim a variety of benefits. These products are part of Procter & Gamble's __________ in bar soaps.


A) product mix
B) product concentration
C) product store
D) product line

E) A) and B)
F) A) and C)

Correct Answer

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Miss Kitty's Chocolate Corral is located in an out-of-the-way small shopping center. However, the company enjoys outstanding business because satisfied customers share their delightful experiences at Miss Kitty's with their friends and relatives. Miss Kitty's apparently benefits from positive:


A) trade advertising.
B) word of mouth.
C) sales promotion.
D) public relations.

E) B) and C)
F) A) and B)

Correct Answer

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Mystic Beverages, a producer of soft drinks, wants to differentiate its products from those of other soft drink providers. To implement this strategy successfully will require Mystic to create tangible differences in the physical product it offers.

A) True
B) False

Correct Answer

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Sports Coasters sells good-quality athletic wear by sending its customers a catalog nine times a year. The company has no retail stores, but offers a toll-free order number that operates 24 hours a day, 365 days a year. Sports Coasters sells using a technique known as:


A) tel-tailing.
B) indirect marketing.
C) telemarketing.
D) multilevel marketing.

E) None of the above
F) All of the above

Correct Answer

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While the product life cycle is a good theory, it's not important for marketers to recognize what life cycle stage a product is in.

A) True
B) False

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Agents and brokers and wholesalers are types of marketing intermediaries.

A) True
B) False

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According to the Making Ethical Decisions box, celebrities can earn thousands by tweeting their love for specific products and tag them #ad.

A) True
B) False

Correct Answer

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The final step of the selling process involves:


A) follow-up.
B) closing.
C) posting.
D) trial closing.

E) A) and B)
F) None of the above

Correct Answer

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Shopping online allows customers to compare prices of many goods and services. This technology will likely:


A) cause businesses to increase their focus on nonprice aspects of their promotional message.
B) bring about more emphasis on demand-oriented pricing.
C) diminish in importance as quickly as other fads.
D) focus government attention on the collusive pricing practices of firms in specific industries.

E) B) and C)
F) None of the above

Correct Answer

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The break-even point is that level of sales where total revenues equals total costs.

A) True
B) False

Correct Answer

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After several years as a brand manager for an established product, Pete has taken a job with a microbrewery. He is responsible for managing the marketing mix for a new product introduction. In his new job, Pete will find that while the products may be at different stages of the product life cycle, the marketing strategies will be essentially the same.

A) True
B) False

Correct Answer

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The rent a firm pays each month for office space is an example of a(n) :


A) fixed cost.
B) variable cost.
C) mixed cost.
D) uncontrollable cost.

E) A) and B)
F) A) and C)

Correct Answer

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Sales of mobile phones in the United States are still increasing, but the rate of growth has slowed. Sales are expected to peak somewhat soon in the U.S. Based on this information, mobile phones are in what stage of the product life cycle in the U.S.?


A) introduction
B) growth
C) maturity
D) decline

E) C) and D)
F) B) and C)

Correct Answer

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Which of the following is a major strength of direct mail advertising?


A) Low cost
B) Widespread acceptance by consumers
C) Subject to few restrictions or regulations
D) Ability to accurately target specific markets

E) A) and B)
F) B) and D)

Correct Answer

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A large number of traditional retailers have developed websites in recent years, giving customers a choice of shopping techniques.

A) True
B) False

Correct Answer

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As a result of increased advertising and well-trained salespeople, packaging is less important than in the past.

A) True
B) False

Correct Answer

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The two main types of merchant wholesalers are storage wholesalers and distribution wholesalers.

A) True
B) False

Correct Answer

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