Question 1

Goals are broad, long-term accomplishments an organization wants to achieve.

Accepted Answer

A) True 
 B)False

Question 2

Leaders:

Accepted Answer

A)   embrace change.
B)   are mainly concerned with tactical issues as opposed to change issues.
C)   tend to do the work themselves rather than delegate it to others.
D)   strive to maintain order and stability.E) A) and D)
F) None of the above

Question 3

Branch and plant managers and division heads are classified as first-line managers.

Accepted Answer

A) True 
 B)False

Question 4

The first step in developing a knowledge management system is to:

Accepted Answer

A)   empower employees to make their own decisions and accept the consequences.
B)   obtain the necessary information system technologies.
C)   recognize that perfect information is readily available in all organizations.
D)   determine what knowledge is most important to the organization.E) A) and B)
F) A) and C)

Question 5

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

Accepted Answer

A)   controlling.
B)   planning.
C)   leading.
D)   organizing.E) All of the above
F) C) and D)

Question 6

Which of the following would be a concern addressed in a strategic plan?

Accepted Answer

A)   Should the firm make a long-term commitment to expand into new markets?
B)   Which specific jobs should be assigned to each employee?
C)   How much output should be produced this week in a given production facility?
D)   Which computer software package should the firm's human resources office use to manage the payroll?E) All of the above
F) B) and C)

Question 7

Goals are developed and agreed to by management so that the workers can follow them.

Accepted Answer

A) True 
 B)False

Question 8

Two years ago, Travis started his own restaurant supply company, serving the greater Chicago area. Until recently, he has never concerned himself with establishing a formal control system. Now, with a recession looming, he is experiencing cost-conscious restaurant owners. He has decided that a formal control system is needed. The first step Travis should take is:

Accepted Answer

A)   draw up a formal organization chart.
B)   talk to his banker to set financial goals.
C)   devise a set of clear performance standards.
D)   design an accident report form so that he can keep accurate records of all accidents that occur.E) C) and D)
F) B) and C)

Question 9

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Accepted Answer

A) True 
 B)False

Question 10

Setting contingency plans in an organization is considered very important today mainly because:

Accepted Answer

A)   managers have historically been poor tactical planners.
B)   the government can charge firms with unfair business practices if they do not have such plans.
C)   conditions change rapidly in today's economic and competitive environments.
D)   most employees and staff don't understand strategic planning, so they tend to rely more on contingency plans.E) A) and B)
F) None of the above

Question 11

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Accepted Answer

A) True 
 B)False

Question 12

Supervisory managers spend most of their time on:

Accepted Answer

A)   conceptual and financial skills.
B)   technical and human relations skills.
C)   strategic planning.
D)   external efforts such as meeting with stockholders and other stakeholders.E) None of the above
F) A) and C)

Question 13

Lucy is part of the top management team at Cloudy Daze Rain Gear, a company that produces umbrellas, raincoats, hats and all-weather shoes. As a member of top management, Lucy is more likely to be involved in strategic planning than in tactical planning.

Accepted Answer

A) True 
 B)False

Question 14

A mission statement outlines the fundamental purposes of an organization.

Accepted Answer

A) True 
 B)False

Question 15

Customers who shop on Amazon find it helpful to read the customer reviews associated with products that others have purchased. After making a purchase, the customer can go to Amazon's website and post his/her opinion of the product recently purchased. This strategy not only assists other customers with their decision making, it helps Amazon react more quickly to the performance of the products it sells. Which of the following statements attests to the value of this service?

Accepted Answer

A)   This action provides for complete transparency of company financial performance.
B)   This action supports a key criterion of the control function: the measurement of customer satisfaction.
C)   This action provides for better tactical planning, particularly the budgeting process.
D)   This action supports the premise of recruiting, hiring, and motivating the employees who believe in social media and other ways to reach customers.E) A) and D)
F) All of the above

Question 16

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Accepted Answer

A)   Chief Executive Officer (CEO) 
B)   Chief Financial Officer (CFO) 
C)   Chief Planning Officer (CPO) 
D)   Chief Information Officer (CIO) E) A) and B)
F) B) and D)

Question 17

As firms make greater use of empowerment and teams, managers will find that they:

Accepted Answer

A)   should use the same techniques for directing employees that were used in the past.
B)   will need to closely supervise the teams to make sure they remain focused on the goals of the organization.
C)   will need to provide the teams with detailed instructions to give them a clear sense of direction.
D)   must become more like coaches and counselors than bosses.E) A) and D)
F) A) and C)

Question 18

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

Accepted Answer

A) True 
 B)False

Question 19

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning

Accepted Answer

A)   strategic
B)   contingency
C)   first-line
D)   tacticalE) B) and D)
F) B) and C)

Question 20

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Accepted Answer

A)   middle management.
B)   supervisory management.
C)   top management.
D)   nominal management.E) C) and D)
F) A) and B)

Exam 7: Management and Leadership

A mission statement outlines the fundamental purposes of an organization.

Correct Answer
verified

Leaders:

Correct Answer
verified

Goals are developed and agreed to by management so that the workers can follow them.

Correct Answer
verified

Lucy is part of the top management team at Cloudy Daze Rain Gear, a company that produces umbrellas, raincoats, hats and all-weather shoes. As a member of top management, Lucy is more likely to be involved in strategic planning than in tactical planning.

Correct Answer
verified

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Correct Answer
verified

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Correct Answer
verified

Which of the following would be a concern addressed in a strategic plan?

Correct Answer
verified

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Correct Answer
verified

The first step in developing a knowledge management system is to:

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Supervisory managers spend most of their time on:

Correct Answer
verified

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning

Correct Answer
verified

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

Correct Answer
verified

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Correct Answer
verified

As firms make greater use of empowerment and teams, managers will find that they:

Correct Answer
verified

Goals are broad, long-term accomplishments an organization wants to achieve.

Correct Answer
verified

Branch and plant managers and division heads are classified as first-line managers.

Correct Answer
verified

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

Correct Answer
verified

Setting contingency plans in an organization is considered very important today mainly because:

Correct Answer
verified

Exam 7: Management and Leadership

A mission statement outlines the fundamental purposes of an organization.

Correct AnswerverifiedShow Answer

Leaders:

Correct AnswerverifiedShow Answer

Goals are developed and agreed to by management so that the workers can follow them.

Correct AnswerverifiedShow Answer

Lucy is part of the top management team at Cloudy Daze Rain Gear, a company that produces umbrellas, raincoats, hats and all-weather shoes. As a member of top management, Lucy is more likely to be involved in strategic planning than in tactical planning.

Correct AnswerverifiedShow Answer

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Correct AnswerverifiedShow Answer

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Correct AnswerverifiedShow Answer

Which of the following would be a concern addressed in a strategic plan?

Correct AnswerverifiedShow Answer

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Correct AnswerverifiedShow Answer

The first step in developing a knowledge management system is to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Supervisory managers spend most of their time on:

Correct AnswerverifiedShow Answer

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning

Correct AnswerverifiedShow Answer

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

Correct AnswerverifiedShow Answer

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Correct AnswerverifiedShow Answer

As firms make greater use of empowerment and teams, managers will find that they:

Correct AnswerverifiedShow Answer

Goals are broad, long-term accomplishments an organization wants to achieve.

Correct AnswerverifiedShow Answer

Branch and plant managers and division heads are classified as first-line managers.

Correct AnswerverifiedShow Answer

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

Correct AnswerverifiedShow Answer

Setting contingency plans in an organization is considered very important today mainly because:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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