Question 1

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)   Percentage of employees participating in training programs per job family
B)   Percentage of employees receiving tuition refunds
C)   Per capita (average)  merit increases
D)   Training dollars per employee
E)   Quality of introduction/orientation programsF) A) and E)
G) All of the above

Question 2

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)   primarily individual contributors
B)   enthusiastic about knowledge sharing
C)   averse to risk taking
D)   averse to experimentation
E)   averse to taking initiativesF) C) and D)
G) A) and B)

Question 3

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Accepted Answer

A)   Treatment of applicants
B)   Skill in handling terminations
C)   Competitiveness in local labor market
D)   Employee satisfaction with pay
E)   Ratio of acceptances to offers madeF) A) and E)
G) C) and D)

Question 5

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Accepted Answer

A)   Job structure
B)   Organizational structure
C)   Value chain
D)   Corporate design
E)   Relationship managementF) B) and D)
G) B) and E)

Question 6

Performance management systems support organizational goals best if they:

Accepted Answer

A)   define and measure performance in broad behavioral terms.
B)   link performance measures to meeting internal and external customers' needs.
C)   ignore situational constraints.
D)   are outsourced to professional behavior management firms.
E)   choose business goals based on employees' skills and abilities.F) D) and E)
G) B) and D)

Question 7

What are the various outcomes of a high-performance work system?

Accepted Answer

Outcomes of a high-performance work syst...

Question 8

In a high-performance work system,organizational structure:

Accepted Answer

A)   promotes high employee turnover.
B)   promotes cooperation and learning.
C)   discourages competition.
D)   helps the organization select the right people with the required qualifications.
E)   encourages people to strive for objectives that support the organization's overall goals.F) C) and D)
G) C) and E)

Question 9

A learning culture creates the conditions in which managers:

Accepted Answer

A)   encourage flexibility.
B)   discourage experimentation.
C)   help sustain the status quo.
D)   encourage groupthink.
E)   demonstrate a high degree of risk aversion.F) A) and B)
G) B) and D)

Question 10

The primary focus of an HRM audit is on:

Accepted Answer

A)   motivating customers.
B)   estimating the costs of implementing an HR practice.
C)   reviewing the various outcomes of HRM functions.
D)   determining the dollar value of the HRM program.
E)   determining the legality of HR practices.F) C) and E)
G) A) and B)

Question 11

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 12

A manager wishes to test a range of assumptions on the availability of a certain skill in the labor market.He plans to enter different assumptions or data to check how the likely outcomes alter in accordance with the corresponding change in data.Which one of the following is the most suitable system for such a purpose?

Accepted Answer

A)   Decision support system
B)   Expert system
C)   e-HRM system
D)   Transactional processing system
E)   Transitional matrixF) A) and E)
G) B) and E)

Question 13

Organizations can promote job satisfaction by:

Accepted Answer

A)   making jobs more repetitive.
B)   setting up subjective performance management systems.
C)   setting highly abstract goals.
D)   empowering supervisors.
E)   making jobs more interesting.F) A) and D)
G) A) and C)

Question 14

Which of the following is true of e-HRM?

Accepted Answer

A)   Most administrative and information-gathering HRM activities can be part of e-HRM.
B)   E-HRM is less economical than traditional HR systems.
C)   E-HRM has adversely affected employee manageability.
D)   The number of organizations actively engaged in e-HRM is steadily decreasing.
E)   A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it.F) B) and E)
G) A) and B)

Question 15

Decision support systems refer(s) to:

Accepted Answer

A)   computer software systems that allow users to see how outcomes vary when assumptions or data are altered.
B)   the network of remote servers used to store reusable data.
C)   systems that incorporate the decision rules used by people who are considered to have expertise in a certain area.
D)   the set of topics on which a human resource information system collects and maintains information.
E)   online training and development materials which employees can access at their own convenience from anywhere around the world.F) B) and E)
G) B) and C) A

Question 16

High-performance organizations do not need selection methods that identify more than technical skills.

Accepted Answer

A) True 
 B)False  False

Question 17

Which of the following is a condition that contributes to high performance?

Accepted Answer

A)   Employees' rewards and compensation relate to the company's financial performance.
B)   Work design allows employees to use a single skill.
C)   Employee participation is planning changes pertaining to work method is limited.
D)   Employees do not receive formal performance feedback.
E)   Training is discouraged because of high costs.F) D) and E)
G) B) and E)

Question 18

Which of the following is true of high-performance work systems?

Accepted Answer

A)   Creating a high-performance work system is akin to traditional management practices.
B)   To function as a high-performance work system, people, technology, and organizational structure must be completely independent of one another.
C)   To develop a a high-performance work system, organizations need to determine what kinds of people fit their needs, and then locate, train, and motivate those special people.
D)   A high-performance work system rarely includes reward systems.
E)   Integrated high-performance work practices usually have little impact on productivity and long-term financial performance.F) A) and C)
G) None of the above C

Question 19

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

One of the most popular ways to empower employees is to:

Accepted Answer

A)   narrow the scope of jobs.
B)   design work so that it is performed by teams.
C)   adopt a centralized decision making approach.
D)   pay bonuses to all employees regardless of contribution.
E)   provide them with simple, repetitive jobs.F) C) and E)
G) D) and E)

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Correct Answer
verified

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct Answer
verified

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Correct Answer
verified

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Correct Answer
verified

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Correct Answer
verified

Performance management systems support organizational goals best if they:

Correct Answer
verified

What are the various outcomes of a high-performance work system?

Correct Answer
verified
Outcomes of a high-performance work syst...
View Answer

In a high-performance work system,organizational structure:

Correct Answer
verified

A learning culture creates the conditions in which managers:

Correct Answer
verified

The primary focus of an HRM audit is on:

Correct Answer
verified

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct Answer
verified

Correct Answer
verified

Organizations can promote job satisfaction by:

Correct Answer
verified

Which of the following is true of e-HRM?

Correct Answer
verified

Decision support systems refer(s) to:

Correct Answer
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A

High-performance organizations do not need selection methods that identify more than technical skills.

Correct Answer
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False

Which of the following is a condition that contributes to high performance?

Correct Answer
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Which of the following is true of high-performance work systems?

Correct Answer
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C

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Correct Answer
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One of the most popular ways to empower employees is to:

Correct Answer
verified

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct AnswerverifiedShow Answer

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Correct AnswerverifiedShow Answer

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Correct AnswerverifiedShow Answer

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Correct AnswerverifiedShow Answer

Performance management systems support organizational goals best if they:

Correct AnswerverifiedShow Answer

What are the various outcomes of a high-performance work system?

Correct AnswerverifiedOutcomes of a high-performance work syst...View AnswerShow Answer

In a high-performance work system,organizational structure:

Correct AnswerverifiedShow Answer

A learning culture creates the conditions in which managers:

Correct AnswerverifiedShow Answer

The primary focus of an HRM audit is on:

Correct AnswerverifiedShow Answer

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Organizations can promote job satisfaction by:

Correct AnswerverifiedShow Answer

Which of the following is true of e-HRM?

Correct AnswerverifiedShow Answer

Decision support systems refer(s) to:

Correct AnswerverifiedA

High-performance organizations do not need selection methods that identify more than technical skills.

Correct AnswerverifiedFalse

Which of the following is a condition that contributes to high performance?

Correct AnswerverifiedShow Answer

Which of the following is true of high-performance work systems?

Correct AnswerverifiedC

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Correct AnswerverifiedShow Answer

One of the most popular ways to empower employees is to:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Outcomes of a high-performance work syst...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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A

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False

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C

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Correct Answer
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