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Monica was hired by the Misty Mount Corporation to take over as the new chief executive officer.Her initial impression is that the company is in disarray,primarily because the employees do not have a sense of purpose or a common set of values.Monica's observations suggest that she needs to provide a(n) _________ for Misty Mount.


A) vision
B) contingency plan
C) objective function
D) corporate logo

E) B) and D)
F) All of the above

Correct Answer

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Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month.Ho's efforts are part of the ___________ function of management.


A) planning
B) organizing
C) directing
D) controlling

E) All of the above
F) B) and D)

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A meaningful mission statement should address topics such as the organization's:


A) form of ownership and methods of financing.
B) self-concept and company philosophy.
C) advertising strategy and distribution plan.
D) tactical plans and contingency plans.

E) A) and B)
F) B) and C)

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Management is more progressive today.There is more emphasis on:


A) individual work that can be successfully measured.
B) working in teams.
C) striving to eliminate the control function of management.
D) placing greater reliance on the government for financing.

E) C) and D)
F) B) and D)

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__________ is the management function that involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.


A) Controlling
B) Outsourcing
C) Organizing
D) Coordinating

E) A) and B)
F) B) and C)

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A vision is the overall explanation of why an organization exists and where it is trying to head.

A) True
B) False

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There is no single leadership style that works best in all situations.

A) True
B) False

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At Holyfield Chemicals,department heads usually make decisions after meeting with employees and seeking their ideas and suggestions.Department heads at Holyfield Chemicals make extensive use of the ___________ style of leadership.


A) autocratic
B) diplomatic
C) democratic (participative)
D) open shop

E) C) and D)
F) A) and B)

Correct Answer

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A(n) __________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.


A) free-rein
B) autocratic
C) Type A
D) aristocratic

E) B) and D)
F) A) and C)

Correct Answer

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The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

A) True
B) False

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A CEO is often the president of the firm and is responsible for developing the strategic plans.

A) True
B) False

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_____________ means giving employees the authority and responsibility to respond quickly to customer requests.


A) Restructuring
B) Delineating
C) Empowerment
D) Intrapreneuring

E) All of the above
F) B) and C)

Correct Answer

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Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:


A) achieving unified opinions from a diversified workforce.
B) designing the organization around the customer.
C) simplifying the process of measuring outcomes related to performance standards.
D) developing the most efficient strategic plans for the firm.

E) A) and D)
F) A) and C)

Correct Answer

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Supervisory managers spend most of their time on:


A) conceptual and financial skills.
B) technical and human relations skills.
C) strategic planning.
D) external efforts such as meeting with stockholders and other stakeholders.

E) B) and D)
F) B) and C)

Correct Answer

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In order to be effective,performance standards must be specific,attainable,and measurable.

A) True
B) False

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If managers do a good job planning and organizing,there shouldn't be a need for them to be involved with controlling.

A) True
B) False

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While goals are measurable,objectives are not.

A) True
B) False

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Well-known retired basketball coach,Bob Knight,was known for his emotional antics at Indiana University and Texas Tech.If you talk with Bob,he believes in total dedication from his team and total compliance to his style of coaching.It's "his way or the highway." Bob typifies the _____________ style of leader.


A) bureaucratic
B) free-rein
C) remanded
D) autocratic

E) B) and C)
F) C) and D)

Correct Answer

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Which of the following would be a concern addressed in a strategic plan?


A) Should the firm make a long-term commitment to expand into new markets?
B) Which specific jobs should be assigned to each employee?
C) How much output should be produced this week in a given production facility?
D) Which computer software package should the firm's human resources office use to manage the payroll?

E) None of the above
F) C) and D)

Correct Answer

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Chris was recently promoted to a position as a first-line manager.At this level of management,he will use human relations and conceptual skills as well as technical skills.

A) True
B) False

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