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Dan works for ElekTek,a firm producing sophisticated electronic equipment used in state-of-the-art security systems.Dan is happy to see that the value of ElekTek's stock has reached $47 per share,because certain employees (including Dan) have the opportunity to buy a given number of shares of its stock for $30 per share for the next year regardless of how high the market price goes.ElekTek is offering some employees a:


A) stock annuity plan.
B) stock reinvestment plan.
C) stock dividend.
D) stock option plan.

E) A) and B)
F) C) and D)

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When managing your human resources,_____________ is the process of deciding who should be hired,under legal guidelines,to serve the best interests of the individual and the organization.


A) interviewing
B) applicant analysis
C) performance appraisal
D) selection

E) A) and B)
F) None of the above

Correct Answer

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The Krandall Corporation wants to reduce its labor force,but is concerned about the impact downsizing will have on its remaining employees.One policy that might allow Krandall to reduce its labor force without adversely affecting morale is to:


A) develop an affirmative action plan.
B) offer early retirement benefits.
C) implement a job sharing program.
D) make more extensive use of job rotation.

E) A) and D)
F) None of the above

Correct Answer

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For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:


A) establishing and maintaining a presence on the Internet.
B) insurance and legal expenses.
C) coping with obsolescence that results from the rapid pace of technological change.
D) compensation of labor.

E) A) and B)
F) C) and D)

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Airlines,banks,hospitals and many other service organizations are so labor intensive that the cost of labor is their primary cost of operations.

A) True
B) False

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Workers who are paid a __________ receive a fixed compensation weekly,biweekly,or monthly.


A) commission
B) salary
C) piece rate
D) royalty

E) B) and C)
F) A) and D)

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Frank Lehman is a human resource manager at a major corporation.If Frank's company is like most firms today,which of the following statements about Frank's job is likely to be the most accurate?


A) Most of Frank's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated.
B) Frank's job will be simpler in the future than it was in the past,because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining.
C) Government laws and regulations concerning hiring,worker safety,pay,and unionization will make Frank's work complex and challenging.
D) Frank and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

E) All of the above
F) B) and D)

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The first step in the selection process is:


A) obtaining complete application forms.
B) placing a help wanted ad.
C) the initial interview.
D) aptitude testing.

E) C) and D)
F) A) and B)

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Promotions and transfers are __________ sources available to human resource managers in their recruiting efforts.


A) internal
B) external
C) passive
D) redundant

E) A) and B)
F) A) and C)

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Hector Cruz is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies.His classroom training is called vestibule training.

A) True
B) False

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Some firms have found that employees prefer cafeteria-style benefit plans.For these plans,the employees vote on the benefits that they prefer,and only those benefits receiving the highest votes are offered to employees.

A) True
B) False

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The amount most businesses spend on selecting and training workers is relatively low.

A) True
B) False

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Today,human resource management is viewed as a clerical function of keeping personnel records and processing payroll.

A) True
B) False

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Fringe benefit payments account for about thirty percent of payroll costs today.

A) True
B) False

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The _______________ was created by the Civil Rights Act of 1964,and has since become a formidable regulatory force in the administration of human resource management.


A) National Labor Relations Board
B) AFL-CIO
C) Equal Employment Opportunity Commission
D) Affirmative Action Transition Commission

E) A) and B)
F) All of the above

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What are the main provisions of the Americans with Disabilities Act of 1990,and how have these provisions affected human resource management in American companies?

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The Americans with Disabilities Act requ...

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A firm that wants to reduce its office costs,broaden its base of available talent and improve job satisfaction could achieve all of these goals by:


A) recruiting only from internal sources.
B) making greater use of scientific management techniques.
C) implementing the Hay system of compensation.
D) allowing more workers to work from home.

E) A) and B)
F) All of the above

Correct Answer

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It is challenging for HR managers to deal with a declining economy that results in a short-term preference for part-time and/or temporary employees;and,a trend to outsource jobs,even though there are skilled employees who are willing to work.

A) True
B) False

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As a salesman,Rob Lytle's pay is based on a percentage of his total sales.This type of pay arrangement is known as a commission.

A) True
B) False

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Internal promotions (from within the company)are a cost effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures.

A) True
B) False

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