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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 71

True/False

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Very few experienced employees have skill and knowledge that is considered a higher level than what they use at their jobs.

A) True
B) False

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Question 72

Multiple Choice

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The Creative Director at Image First Promotion Company got word yesterday that the firm lost the Hottie Potatee account.As its second best customer,the Director must quickly perform damage control and unfortunately dismiss two creative writers and one web development content provider.As he prepares to call each of them to his office and perform the dismissals,he decides to make one final call to the company HR manager to make certain that he is doing and saying the right things.The HR manager will disagree with which of the following statements?

A) He will offer each employee a three-month severance package,as long as they agree to sign a non-compete agreement for that time period.
B) He will be consistent in his remarks to the three employees.
C) He will create a story that their jobs are being eliminated due to new technology since revealing that the firm lost a major account could tarnish the image of the firm.
D) Assure each employee that they can count on him for future job references and that he will be honest with anyone inquiring as to why they were dismisseD.

E) B) and C)
F) A) and D)

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Question 73

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When Zoe began her Ph.D.program at Vanderbilt University,she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the learning curve and help Zoe meet the right people who could enhance her career.Her program also required __________,where she would spend four to six weeks in different labs,gaining experience and exposure to a variety of research in her field of study.

Minority groups have made great strides in creating networking associations.For example,Black Enterprise Magazine sponsors networking forums.

When she met with John to discuss his performance appraisal,Regina noted that John had difficulty with managing his time on certain projects.One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process.

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities are underemployed workers.

A worker who successfully completes an apprenticeship program earns the title:

Recruiting is relatively easy today because qualified labor is so plentiful.

The concept of "reasonable accommodations" means that all workers should be treated in the same manner.

A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Essentially,the steps of the human resource plan require the HR professional to (1)take inventory of the type of workers (including the skills of the workers)that the business already has,in order to determine if it has the most up to date workforce for its needs;he/she then proceeds with (2)analyzing each job; (3)forecasting the firm's requirements for various job titles;and (4)making a determination of the future supply of skilled labor available to meet the demands of the business.Lastly,the HR professional (5)develops a human resource strategic plan.

The human resource function has become so critical that it is now a concern of all managers.

Blue-collar and clerical workers who punch a time clock typically are paid a(n) :

The reason that companies use the gain sharing pay system and the skill based pay system to compensate teams of employees is that both are closely tied to profit performance.

A department manager evaluated the performance of her subordinates as part of a performance appraisal process.If she follows the six-step appraisal process,the next step is:

A problem with the Hay system of compensating workers is that:

The result of a job analysis is a written document called a human resource inventory.

HR is focused on issues directly related to a person's job and with things that happen at work,as opposed to concerns that may affect one's work such as elder care and child care,but are not directly related to work.

Chris Schubert is a human resource manager with the Night Owl Publishing Company.He just finished creating a document that describes what editors do at their jobs.The study Chris has completed is known as a human resource inventory.

Danielle relies on summer earnings to fund her next year at the university.When she tried to get her old high school summer job back at local Cool Rags Clothier,she learned that the manager no longer hires college students during the summer months.Which of the following strategies do you recommend that Danielle pursue?