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Exam 10: Motivating Employees

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Question 31

Multiple Choice

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Chase believes that most of his subordinates dislike work and would avoid it if possible.He also believes that his employees have little,if any,ambition,and that the only way to motivate them is by using threats and punishment.Chase views are consistent with ___________ management.

A) Theory B
B) Theory X
C) Theory Y
D) Theory Z

E) A) and B)
F) A) and C)

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Question 32

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In Maslow's view,social needs include the need to feel loved and accepted.

A) True
B) False

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Question 33

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Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Vroom's expectancy theory contends that prior to committing maximum effort to a task,employees want to know if they can accomplish the task and if it will equally reward everyone at work,even if others were not involved in the accomplishment of the task.

If you want to understand what motivates Generation X workers,it might be a good idea to study the personal experiences that this group shared - things such as stay at home moms and dads that worked very steady nine to five jobs,with hardly any fear of lay-offs.

According to reinforcement theory,individuals act to receive rewards and to avoid punishment.

According to McGregor,Theory X-type managers motivate employees by giving them a great deal of freedom and responsibility.

Douglas McGregor observed that all managers tend to share common assumptions about employees.

The concept engagement is used to describe the level of passion and motivation that a person has about their work.

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

_________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment,collective decision making,and individual responsibility for the outcome of decisions.

Compare the assumptions Theory X makes about employees with those of Theory Y.How do these different assumptions influence management styles?

The personal satisfaction people feel when they have done a job well is a(n) __________ reward.

Maslow identified and categorized basic needs that most persons would like to satisfy,while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

While Rachael,a psychology major at the local university worked frantically at her job at Groovy Rags Retail in anticipation of the regional manager's visit,her department manager Eon Forcer had an interesting word to say to her: "Don't worry Rachael,when I first started,I made $7.25 an hour too.It gets better!" Rachael shook her head as she reflected upon how little Eon knew about what motivated her to seek perfection at this job.As she continued to neatly stack those pocket tees,she thought,"If the regional manager has the same attitude as this guy,I'm looking for another job." Rachael would prefer to work with a ___________ manager.

As indicated in the Connecting with Small Business box,"A Little Fun Can Be Big a Motivator",it is difficult if not impossible for small businesses to take the time to motivate their employees with open communication and/or by providing jobs with broad responsibilities due to the fact that the labor force is usually small and there just isn't time for these kinds of associations.

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

Anthony is putting together an employee group to help add new technology to his company's existing products.He is seeking employees who are comfortable with new technologies,and who are flexible,adaptable,and have a strong sense of commitment to their work.Many of his company's newest and youngest employees probably would meet these criteria.

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Equity judgments are based on: