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Exam 10: Motivating Employees

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Question 71

True/False

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Marita is a very talented and ambitious person who likes to work independently and wants to move up in her company as quickly as possible.Marita may become frustrated if she worked in a firm that took a Theory Z approach to management.

A) True
B) False

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Question 72

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As a group,Gen Yers tend to be impatient,skeptical and image driven.

A) True
B) False

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Question 73

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At Solar Concepts,Inc. ,employees are promised long-term employment and are involved in decision-making.The employees follow a somewhat specialized career path and have individual responsibility for results.Solar Concept's approach is an example of:

Most Gen X managers are likely to be flexible and good at collaboration.

________ used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

According to Herzberg's views,which of the following strategies would be most likely to result in a higher level of worker motivation?

When Elaine accepted a position with Cannon Corporation in Dallas,Texas she felt uneasy.She was new to the area and new to this company.However,she was pleased that her new job offered her the opportunity to play on the company volleyball team.She quickly made new friends and,through her new friends,learned about the city.Apparently,her new job satisfies Elaine's ________ needs.

Alex an employee at Green Spaces Irrigation Systems is pleased that his old supervisor,Wally retired."Wishy" Wally,as the crew used to call him,seemed like a pretty nice guy,but seldom let Alex know if installations were adequate until something went wrong.The new supervisor starts each day with reviewing yesterday's successes and challenges,and gives everyone opportunity to voice their concerns.One of the best assets of __________ managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Equity judgments are precise,objective measurements of the fairness between an employee's effort and their compensation.

Ruth Eday is sorry she ever hired Helen Highwater since Helen's work is sloppy and often late.Moreover,she doesn't get along well with most of the other employees and frequently initiates arguments.According to reinforcement theory,the only effective way for Ruth to deal with Helen's behavior is to wait for Helen to do something good,and then praise and reward her for the result.

Jon earns a decent salary and is on friendly terms with the other employees in his department.Lately,he is frustrated because they don't recognize or appreciate some of his accomplishments.According to Maslow's hierarchy of needs theory,Jon will have a desire to satisfy his self-esteem needs before his self-actualization needs.

Maalem Ben Ali is a refugee from Ethiopia who has none of the basic necessities Americans take for granted.He lives in an overcrowded tent in a refugee camp.He is often hungry and thirsty because food is scarce in the camp and the main water supply is polluted.According to Maslow,Maalem Ben Ali will be motivated to satisfy his ___________ needs,before addressing other concerns.

You get a lower grade in a course than your friend did even though you studied more during the semester and attended class more often.As a result,equity theory predicts that you might convince yourself that "Grades aren't all that important.After all,lots of people who succeed in the real world didn't make good grades in school."

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Every month Sam Tabor is assigned a different job at Russo & Daughters Financial Consulting.Sam enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring.Russo & Daughters is using a technique known as job:

Generation X employees are likely to:

______________ was the dominant strategy for improving worker productivity during the early 1900s.

Regardless of cultural background,most employees respond the same way to motivational approaches.