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In collective bargaining,the term _____ refers to the range of employees and employers covered by the contract.


A) arbitrated team
B) bargaining structure
C) union leverage
D) differentiated group
E) associate mediation

F) A) and B)
G) B) and D)

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What is the difference between craft unions and industrial unions?

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The members of a craft union all have a ...

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The hourly employees at BigHeart Health System have become dissatisfied with their union.They find that management communicates more openly and treats them with respect in resolving problems,so they don't see much value in paying dues to a union.What option do the employees have in this situation?


A) They may negotiate for a neutrality provision to neutralize the union's authority.
B) They must accept the union,because they voted for representation in a lawful manner.
C) They can request an immediate decertification election.
D) They can call for a decertification election to take place when their contract term ends.
E) They can request that their union representative terminate the union contract.

F) C) and D)
G) A) and E)

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Which of the following is a union security arrangement that requires a person to pay union dues,but is not required to join the union?


A) agency shop
B) union shop
C) closed shop
D) maintenance of membership
E) checkoff provision

F) C) and D)
G) A) and D)

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One of the substitutes for traditional organizing is to conduct _____,which bring financial,political,or public pressure on employers during union organization and contract negotiation.


A) collective coercion
B) corporate campaigns
C) indirect provisions
D) associate campaigns
E) social campaigns

F) A) and B)
G) A) and C)

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Lola,a neutral third party,tries to resolve a conflict initiated by a manager and union representative at Thornton Inc.She does so by listening to what both parties have to say about the issue and facilitating the negotiations.In this scenario,Lola is exercising which of the following types of alternatives to work stoppages?


A) mediation
B) final-offer arbitration
C) fact-finder technique
D) conventional arbitration
E) rights arbitration

F) B) and D)
G) A) and B)

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During a strike,the employer loses production unless it can hire replacement workers,and even then,productivity may be reduced.

A) True
B) False

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Neal joins Filestene Inc.as an executive designer.The HR manager informs him that he will have to join the labor union within a period of 30 days from his start date.In the context of the security provisions related to union membership,Neal's HR manager is referring to a(n) _____ arrangement.


A) closed shop
B) maintenance of membership provision
C) agency shop
D) checkoff provision
E) union shop

F) B) and E)
G) B) and D)

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Cooperation between labor and management may feature employee involvement in decision making and self-managing employer teams.

A) True
B) False

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A difference between an industrial union and a craft union is that only an industrial union


A) contains members who have a particular skill or occupation.
B) is often responsible for training its members through apprenticeships.
C) organizes as many employees in as wide a range of skills as possible.
D) represents a particular occupation.
E) comprises members who change employers more often.

F) A) and B)
G) C) and D)

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The _____ has the authority for certifying or decertifying a union through an election.


A) American Federation of Labor and Congress of Industrial Organization (AFL-CIO)
B) Small Business Association (SBA)
C) National Labor Relations Board (NLRB)
D) Federal Trade Commission (FTC)
E) Selective Service System (SSS)

F) All of the above
G) C) and D)

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The employees' union and the management at Rexen Inc.enter into a contract,which requires Rexen to improve its facilities and to ensure the safety of its employees.However,a few months later,the employees observe that the conditions have remained the same and that management has not taken any steps to revamp its systems.As a result,the union files a case against Rexen for violating the terms of their contract.In order to resolve this issue,the union and Rexen will both have to participate in a process for resolving conflicts,known as _____.


A) lockout protocols
B) right-to-work laws
C) the unionship arrangement
D) the grievance procedure
E) the chain of command

F) C) and D)
G) All of the above

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The employees of Fanzi Textiles Inc.are concerned about company management overlooking their interests.They decide to form a union to voice their concerns and speak up for their rights.They elect Ronny to represent them during negotiations.Ronny's new role requires him to ensure that the terms of the labor contract are enforced and that the interests of the union are met.In this context,Ronny most likely holds the position of _____.


A) business representative
B) chief executive officer
C) stakeholder
D) union trustee
E) union steward

F) B) and C)
G) A) and E)

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The executives of BeeGood Honey are proud of the company's management practices,which they believe ensure fair treatment of employees better than union representation does.However,some complaints about working conditions have shown up in the suggestion box.The executives asked the HR manager,Leslie,to plan a system of employee-manager meetings to address issues such as these.As Leslie considers this request,what potential problem should she keep in mind?


A) Legal guidelines covering an employer-established system of representation are lengthy and precise.
B) Workers tend to think representatives in an employer-established system cannot be counted on to stand up for them.
C) It is statistically likely that most BeeGood workers are already represented by unions.
D) It is possible that a management-established system of employee representation may violate the NLRA.
E) Unions have never tried to organize BeeGood's workers,so they can easily make a case that the company organized workers illegally.

F) A) and D)
G) C) and E)

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Brandon is a new employee at Relagen Inc.He wants to work for the company,but he has no desire to join the union or even consider the possibility of becoming a member in the future.Which of the following security provisions of union membership is most suitable for Brandon?


A) A closed shop provision because it gives an employee the right to participate in decision making without becoming a member
B) A maintenance of membership provision because it allows employees to join the union as passive members
C) A union shop provision because it helps an employee use indirect influence to affect management-union contracts
D) An agency shop provision because it requires employees to pay union dues but does not force them to become members
E) A checkoff provision because it requires all the employees of an organization to join the union,regardless of their preferences

F) None of the above
G) All of the above

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The National Labor Relations Board has two major functions: one is to prevent unfair labor practices,and the other one is to


A) conduct periodic onsite inspections of union and company financial records.
B) conduct and certify representation elections.
C) make rules and regulations for union-management relations.
D) levy punitive charges on violators.
E) monitor and regulate labor relations in small,local businesses.

F) C) and E)
G) C) and D)

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The method for providing solutions to union-management conflicts over interpretation or violation of a collective bargaining agreement is known as a _____.


A) complaint protocol
B) chain of command
C) grievance procedure
D) protest procedure
E) corporate campaign

F) B) and E)
G) A) and E)

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Why do unions place a high level of importance on negotiating contract provisions with an employer? What are the different types of contract provisions?

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The survival and security of a union dep...

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House Factory Inc.and a union conducting an organizing campaign agree on the time and place of an election and a way to determine who can vote.Which type of election does this scenario best describe?


A) stipulation election
B) decertification election
C) union election
D) agreement election
E) consent election

F) A) and E)
G) B) and C)

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Name the type of union security arrangement that is illegal under the provisions of the National Labor Relations Act.


A) union shop
B) agency shop
C) closed shop
D) open shop
E) checkoff provision

F) C) and D)
G) B) and D)

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