Question 1

High-performance work systems result in _____.

Accepted Answer

A)   simple,repetitive jobs
B)   high employee turnover
C)   high production costs
D)   high product quality
E)   centralized decision makingF) A) and D)
G) A) and C)

Question 2

Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Accepted Answer

A)   technical proficiency
B)   psychological testing
C)   structured interview
D)   ambition research
E)   physical abilityF) A) and D)
G) A) and E)

Question 3

Which of the following is a vital tool in making confidential HR-related information widely accessible only to authorized users within an organization?

Accepted Answer

A)   a decision support system
B)   an expert system
C)   an intranet
D)   a transactional processing system
E)   a judge-advisor systemF) A) and E)
G) B) and E)

Question 4

The primary focus of an HRM audit is based on

Accepted Answer

A)   motivating customers.
B)   estimating the costs of implementing an HR practice.
C)   reviewing the various outcomes of HRM functions.
D)   determining the dollar value of the HRM program.
E)   determining the legality of HR practices.F) B) and C)
G) A) and C)

Question 5

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)   primarily individual contributors
B)   enthusiastic about knowledge sharing
C)   averse to risk taking
D)   averse to experimentation
E)   averse to taking initiativeF) C) and E)
G) A) and E)

Question 6

Which of the following is an HRM practice that helps organizations achieve high performance?

Accepted Answer

A)   work performed by individuals
B)   an organization discouraging continuous learning
C)   a performance management system measuring customer satisfaction and quality
D)   pay systems primarily rewarding loyalty to the company
E)   technology which increases costsF) A) and E)
G) C) and D)

Question 7

Oneway performance management systems can support organizational goals is by

Accepted Answer

A)   defining and measuring performance in broad behavioral terms.
B)   linking performance measures to meeting internal and external customers' needs.
C)   ignoring situational constraints.
D)   outsourcing those goals to professional behavior management firms.
E)   choosing business goals based on employees' skills and abilities.F) D) and E)
G) B) and C)

Question 8

Enrollment in employee benefits such as health insurance and retirement plans requires the use of private information about employees.Which of the following is the most appropriate and effective way for an organization to meet the need for confidentiality?

Accepted Answer

A)   limiting the amount and type of information made available to company personnel
B)   placing the information about these benefits on a secure intranet with links to resources on the broader Internet
C)   consolidating information into a single file
D)   forbidding any knowledge sharing within the organization
E)   allowing only top-level personnel to have access to the database containing that informationF) B) and D)
G) All of the above

Question 9

According to your text,which of the following is a key element of high-performance work systems?

Accepted Answer

A)   organization
B)   a rigid hierarchy
C)   measurable skill sets
D)   the right people
E)   exact synchronization between divisionsF) A) and D)
G) A) and E)

Question 10

Which of the following in an organization usually makes most of the decisions about organizational structure?

Accepted Answer

A)   top management
B)   HR department
C)   supervisors
D)   middle-level managers
E)   technical analystsF) B) and D)
G) B) and E)

Question 11

Themost popular way to empower employees is to design work so that it can be performed by individuals.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

A)   organizational goals
B)   task design
C)   reward systems
D)   information systems
E)   training systemsF) C) and D)
G) B) and D)

Question 13

Alamos Inc.has extensively made use of cloud computing for several functions of its HR department.This technology has helped manage department functions,store necessary data,and also has given employees access to the required databases to resolve customer queries and complaints.Which of the following,if true,would disrupt the services provided by this arrangement?

Accepted Answer

A)   Internet access in the facility is intermittent for three hours every day.
B)   An updated version of the cloud,including multiple new features,has become available.
C)   Many other companies are making use of this device to store and manage data.
D)   The company's computers do not have capacity for all the software required.
E)   The company does not have enough servers to host the system.F) B) and D)
G) A) and B)

Question 14

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)   E-HRM
B)   transaction processing
C)   automation
D)   expert systems
E)   decision support systemsF) A) and E)
G) A) and B)

Question 15

Which of the following is a way in which organizations can promote job satisfaction?

Accepted Answer

A)   They can make jobs more repetitive.
B)   They can set up subjective performance management systems.
C)   They can set highly abstract goals.
D)   They can empower supervisors.
E)   They can make jobs more interesting.F) C) and D)
G) D) and E)

Question 16

In the context of an HRM audit,the ratio of acceptances to offers made primarily serves as a business indicator for _____ activities.

Accepted Answer

A)   employee development
B)   appraisal
C)   training
D)   compensation
E)   staffingF) All of the above
G) C) and D)

Question 17

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Question 18

A firm's HR department uses a computer system that assists in the selection of candidates to be interviewed for a job opening.The computer system enables the interviewer to act as both an interviewee and interviewer in a simulation,thus providing the HR specialist with comprehensive knowledge about the firm's overall interview and selection process.This computer system is likely to be a(n) _____.

Accepted Answer

A)   expert system
B)   employee retention system
C)   decision support system
D)   work-action system
E)   document management systemF) B) and C)
G) A) and E)

Question 19

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Accepted Answer

A)   Decision support systems
B)   Expert systems
C)   E-HRM systems
D)   Transaction-processing systems
E)   CloudsF) A) and D)
G) C) and E)

Question 20

To set up a performance management system that supports the organization's goals,employees need to understand what they must do to contribute to a goal achievement.

Accepted Answer

A) True 
 B)False

Exam 9: Creating and Maintaining High-Performance Organizations

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Correct Answer
verified

In the context of an HRM audit,the ratio of acceptances to offers made primarily serves as a business indicator for _____ activities.

Correct Answer
verified

To set up a performance management system that supports the organization's goals,employees need to understand what they must do to contribute to a goal achievement.

Correct Answer
verified

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Correct Answer
verified

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Correct Answer
verified

Oneway performance management systems can support organizational goals is by

Correct Answer
verified

High-performance work systems result in _____.

Correct Answer
verified

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct Answer
verified

Enrollment in employee benefits such as health insurance and retirement plans requires the use of private information about employees.Which of the following is the most appropriate and effective way for an organization to meet the need for confidentiality?

Correct Answer
verified

Themost popular way to empower employees is to design work so that it can be performed by individuals.

Correct Answer
verified

Which of the following is a way in which organizations can promote job satisfaction?

Correct Answer
verified

Correct Answer
verified

According to your text,which of the following is a key element of high-performance work systems?

Correct Answer
verified

The primary focus of an HRM audit is based on

Correct Answer
verified

Which of the following is a vital tool in making confidential HR-related information widely accessible only to authorized users within an organization?

Correct Answer
verified

Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Correct Answer
verified

Correct Answer
verified

Which of the following is an HRM practice that helps organizations achieve high performance?

Correct Answer
verified

High-performance work systems are characterized by high employee turnover.

Correct Answer
verified

Which of the following in an organization usually makes most of the decisions about organizational structure?

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Correct AnswerverifiedShow Answer

In the context of an HRM audit,the ratio of acceptances to offers made primarily serves as a business indicator for _____ activities.

Correct AnswerverifiedShow Answer

To set up a performance management system that supports the organization's goals,employees need to understand what they must do to contribute to a goal achievement.

Correct AnswerverifiedShow Answer

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Correct AnswerverifiedShow Answer

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Correct AnswerverifiedShow Answer

Oneway performance management systems can support organizational goals is by

Correct AnswerverifiedShow Answer

High-performance work systems result in _____.

Correct AnswerverifiedShow Answer

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct AnswerverifiedShow Answer

Enrollment in employee benefits such as health insurance and retirement plans requires the use of private information about employees.Which of the following is the most appropriate and effective way for an organization to meet the need for confidentiality?

Correct AnswerverifiedShow Answer

Themost popular way to empower employees is to design work so that it can be performed by individuals.

Correct AnswerverifiedShow Answer

Which of the following is a way in which organizations can promote job satisfaction?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to your text,which of the following is a key element of high-performance work systems?

Correct AnswerverifiedShow Answer

The primary focus of an HRM audit is based on

Correct AnswerverifiedShow Answer

Which of the following is a vital tool in making confidential HR-related information widely accessible only to authorized users within an organization?

Correct AnswerverifiedShow Answer

Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is an HRM practice that helps organizations achieve high performance?

Correct AnswerverifiedShow Answer

High-performance work systems are characterized by high employee turnover.

Correct AnswerverifiedShow Answer

Which of the following in an organization usually makes most of the decisions about organizational structure?

Correct AnswerverifiedShow Answer

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