Question 1

ITI Inc. ,a software company,is currently looking for employees to fill vacant positions.It is looking for prospective candidates who are enthusiastic about their work and willing to share their knowledge with their colleagues on various topics related to their field.The HR department is responsible for finding the right type of candidate to fit the roles in the organization.In this scenario,the HR department contributes to high performance through _____.

Accepted Answer

A)   job design
B)   training
C)   performance management
D)   recruitment and selection
E)   job searchF) B) and E)
G) B) and C)

Question 2

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 3

Zoom Motors pays a lot of attention to improving employee skills on the job.Its training centers and mentors are open to one-on-one sessions,group discussions,and workshops.The organization boasts a world-class resource center that offers the latest editions of many books and journals related to the automotive industry.All employees have free access to the knowledge pool in the organization and are welcome to initiate discussions on topics of interest.In this scenario,Zoom Motors has created a _____.

Accepted Answer

A)   learning organization
B)   cultural organization
C)   static organization
D)   smart organization
E)   technology-based organizationF) None of the above
G) A) and B)

Question 4

Identify the correct statement regarding e-HRM.

Accepted Answer

A)   Most administrative and information-gathering HRM activities can be part of e-HRM.
B)   E-HRM is less economical than traditional HR systems.
C)   E-HRM has adversely affected employee manageability.
D)   The number of organizations actively engaged in e-HRM is steadily decreasing.
E)   A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it.F) A) and D)
G) B) and E)

Question 5

Job design aimed at empowerment

Accepted Answer

A)   is complex.
B)   limits flexibility.
C)   includes access to resources.
D)   increases employee turnover.
E)   includes a rigid pay structure.F) None of the above
G) A) and B)

Question 6

In which of the following ways do modern information systems contribute most directly to the creation of a high-performance work system?

Accepted Answer

A)   by encouraging employees to strive for objectives that support the organization's goals
B)   by determining the details of the organization's necessary activities
C)   by enabling organizations to give many employees access to information
D)   by grouping people into useful divisions and departments
E)   by selecting people who can perform their jobs wellF) C) and D)
G) None of the above

Question 7

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

A) True 
 B)False

Question 8

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Accepted Answer

A)   balanced scorecard
B)   profit-and-loss statement
C)   evidence-based HRM
D)   job description
E)   HRM auditF) All of the above
G) A) and E)

Question 9

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department

Accepted Answer

A)   has a relatively limited influence over employee performance.
B)   uses fewer and less-costly resources to perform its functions.
C)   spends lavishly on resources.
D)   has a more beneficial effect on the organization's performance.
E)   ensures that all operations are legal.F) A) and B)
G) B) and D)

Question 10

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Accepted Answer

A)   decision support system
B)   transactional processing system
C)   HR dashboard
D)   expert system
E)   intranetF) All of the above
G) D) and E)

Question 11

The senior management of a firm is undecided about the number of employees needed for its new project.To advise the executives,a human resource specialist uses a computer system to estimate how long teams of three different sizes will take to complete the project,assuming the project is of either low,average,or high difficulty.The type of system appropriate for this case is a(n) _____.

Accepted Answer

A)   expert system
B)   HR dashboard
C)   decision support system
D)   transaction-processing system
E)   document management systemF) B) and C)
G) None of the above

Question 12

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

A)   assistance in identifying management potential
B)   the organizational development activities provided by the HRM department
C)   the accuracy and clarity of information provided to managers and employees
D)   the quality of the introduction or orientation programs
E)   the distribution of performance appraisal ratingsF) A) and E)
G) C) and D)

Question 13

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Accepted Answer

A)   continuous learning.
B)   critical thinking.
C)   innovation.
D)   cognition.
E)   groupthink.F) A) and C)
G) A) and E)

Question 14

Themost popular way of empowering employees is by

Accepted Answer

A)   narrowing the scope of jobs.
B)   designing work so that it is performed by teams.
C)   adopting a centralized decision-making approach.
D)   paying bonuses to all employees regardless of contribution.
E)   providing employees with simple,repetitive jobs.F) A) and D)
G) D) and E)

Question 15

In a high-performance work system,organizational structure promotes cooperation,learning,and _____.

Accepted Answer

A)   traditional management practices
B)   personal discipline
C)   improved financial performance
D)   continuous improvement
E)   productivity in all levels of the organizationF) B) and C)
G) B) and E)

Question 16

Teamwork and empowerment contribute to high performance when they improve _____.

Accepted Answer

A)   job satisfaction
B)   organizational goals
C)   organizational ethics
D)   job rotation
E)   job enlargementF) A) and B)
G) C) and D)

Question 17

Which of the following is a business indicator for the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   competitiveness in the local labor market
B)   the ratio of average salary offers to average salary in community
C)   the relationship between pay and performance
D)   employee satisfaction with pay
E)   the fairness of existing job evaluation system in assigning grades and salariesF) None of the above
G) B) and C)

Question 18

Which of the following is true about continuous learning?

Accepted Answer

A)   The advancement of technology has put little pressure on employees to learn about their work systems.
B)   Employees should continuously learn about their work systems to improve performance.
C)   Continuous learning may eventually turn out to be a disadvantage because it results in information overload.
D)   Despite continuous learning,employees do not put into practice what they have learned.
E)   Continuous learning definitely will result in a job transfer or better job opportunities.F) All of the above
G) B) and E)

Question 19

Calvin,the CEO of Incal Inc. ,a digital media startup,holds a meeting with his employees,telling them he wants them to put 100% effort into their daily work.He adds that in every quarter the company meets its sales targets,employees will receive a $500 bonus.In this scenario,Calvin's actions are most likely to improve ______.

Accepted Answer

A)   critical thinking
B)   continuous learning
C)   ethical behavior
D)   employee engagement
E)   information systemsF) A) and C)
G) A) and B)

Question 20

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,the feeling experienced by Vincent is known as _____.

Accepted Answer

A)   job altruism
B)   occupational intimacy
C)   work loyalty
D)   task obedience
E)   job complianceF) None of the above
G) B) and C)

Exam 9: Creating and Maintaining High-Performance Organizations

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,the feeling experienced by Vincent is known as _____.

Correct Answer
verified

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct Answer
verified

Correct Answer
verified

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Correct Answer
verified

Teamwork and empowerment contribute to high performance when they improve _____.

Correct Answer
verified

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department

Correct Answer
verified

Themost popular way of empowering employees is by

Correct Answer
verified

Transaction processing includes the activities required to meet government reporting requirements.

Correct Answer
verified

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Correct Answer
verified

Job design aimed at empowerment

Correct Answer
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Correct Answer
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Identify the correct statement regarding e-HRM.

Correct Answer
verified

In a high-performance work system,organizational structure promotes cooperation,learning,and _____.

Correct Answer
verified

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Correct Answer
verified

In which of the following ways do modern information systems contribute most directly to the creation of a high-performance work system?

Correct Answer
verified

Which of the following is true about continuous learning?

Correct Answer
verified

Which of the following is a business indicator for the success of the compensation system designed by the HR department of an organization?

Correct Answer
verified

Correct Answer
verified

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Correct Answer
verified

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,the feeling experienced by Vincent is known as _____.

Correct AnswerverifiedShow Answer

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Correct AnswerverifiedShow Answer

Teamwork and empowerment contribute to high performance when they improve _____.

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department

Correct AnswerverifiedShow Answer

Themost popular way of empowering employees is by

Correct AnswerverifiedShow Answer

Transaction processing includes the activities required to meet government reporting requirements.

Correct AnswerverifiedShow Answer

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Correct AnswerverifiedShow Answer

Job design aimed at empowerment

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Identify the correct statement regarding e-HRM.

Correct AnswerverifiedShow Answer

In a high-performance work system,organizational structure promotes cooperation,learning,and _____.

Correct AnswerverifiedShow Answer

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Correct AnswerverifiedShow Answer

In which of the following ways do modern information systems contribute most directly to the creation of a high-performance work system?

Correct AnswerverifiedShow Answer

Which of the following is true about continuous learning?

Correct AnswerverifiedShow Answer

Which of the following is a business indicator for the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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