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Exam 7: Training Employees

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Question 71

Multiple Choice

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Compared with other forms of diversity training,which approach do trainees tend to respond to most positively?

A) increasing participants' awareness of cultural and ethnic differences
B) teaching employees skills for constructively handling communication barriers,conflicts,and misunderstandings that normally arise
C) discussing differences in personal and physical characteristics,such as disabilities
D) identifying incidents that discourage people from working up to their full potential
E) discussing promotion opportunities or management decisions that some employees believe were handled unfairly

F) C) and E)
G) B) and C)

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Question 72

Multiple Choice

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Which of the following is an example of the cross-training method?

A) Olivia,a cashier,is being trained to stock shelves in case there is a shortage of employees.
B) Stan,along with his colleagues,participates in a 5K run sponsored by the company.
C) Kylie and five other managers analyze a business problem to suggest changes.
D) Patrick reviews videos of other employees exhibiting certain important behaviors related to the workplace.
E) Ira has team members visualize what they have to do to release a new product.

F) B) and E)
G) B) and C)

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Question 73

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Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behavior by employees.

The process of sending employees directly into communities where they have to interact with persons from different cultures,races,and nationalities is known as cultural immersion.

According to your text,managers will be most likely to support training if

The best stage to prepare for evaluating a training program is after the program has been implemented.

The HR department at Trevor Communications oversees the recruitment and training of employees at the firm.As the firm grows and recruits more employees,overseeing individual training programs has been come too much for HR staff to handle.Which of the following applications should the HR department use to help with employee training?

Identify the correct statement regarding audiovisual training.

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Phonyton Inc.determines that it needs to train 200 employees on using a new software application.Philip,the training administrator,is investigating options to find the one that will meet the company's needs within the budget available.He determines that no one at Phonyton knows enough about the software to provide the training.Which of the following plans would be most likely to achieve training objectives at the lowest cost?

Which of the following forms of experiential training is a teamwork and leadership training program that uses challenging,structured outdoor activities?